There is only one review here, but I wouldn't dispute it. They were nice and helpful the last time I went to buy more Kirby bags.
Customer service is terrible. We bought a washer and dryer from this place and they failed to tell us the washer was broken. Then we called them with no calls back and had to call them from a different number so they would answer the phone to come fix it a week later. I finally had to turn them into the bbb to get anything done and when they came to repair the washer it was a 5 minute fix. Never buy from these people or trust them.
Incredible......walked in for used vacuum....wound up leaving as if I had a better family than the one I was born with. Met the nicest people, great conversation, little nook with seating as you come in the front door, and a chair was immediately brought out for me to sit in.....just a genuine kindness that has become a rarity these days. People spoke to one another and welcomed you as if they had known you for years. No hard sell, informative, displayed the workings of the refurbished vacuums, and is also a Kirby representative so in the event something does go wrong, there's no need to pack it up and send it half way across the country.....just bring in here. I was not looking for a Kirby...cost prohibitive and all that, but the refurbished ones look like new, work like new, come with all the attachments and a display of how easy it is to use one, not to mention everything that Kirby can do......I'm surprised it doesn't put on a pot of coffee and play music! Price.....ahhhh, yes, price. For what I could pay for a fairly decent new vacuum for in one of the larger department stores, that will last all but a few years. I bought a Kirby...all attachments.....Kirbys are more than a vacuum could ever aspire to be...it is like a magical vacuum, a vacuum on steroids....a vacuum for people like me that want to smile again. Those Kirby do everything from carpets to hard wood floors, and let me stress, the price is so reasonable, it is in fact no longer an option to buy any vacuum anywhere else. Sturdily made....metal, where metal is needed. If only to stop in the store to relax and feel as though you have been taken back to a better time when people respected one another and offered kindness and a place to sit....you will leave as I did. Also, as I have mobility difficulties, the mom and daughter followed me home to unload all of the components. And the best part.....when I paid what was without a doubt the most reasonable of prices.....I was given .....get this....a 3 year warranty!! I have become a vacuum groupie......and I met some wonderful people....you need to consider stopping here before anywhere else.....and yes, they do carry more than Kirby's, but for the price, attachments, and everything they can do, plus metal components.......well......you'll see. I made the best decision and recommend everyone else does.