These folks are straight-up rude to customers, especially if you don't know anything about bicycles. Staff are slow to get to you and when they do, they seem to enjoy making you feel like an idiot if you don't know everything there is to know about bicycles. I have rarely encountered such rude, condescending, and just plain mean staff in a retail store before. I don't understand how they continue to stay open when there are other options up the street in Montgomery who excel at customer service. A word of advice: Get your staff some customer service training and if their attitudes don't improve, fire them. You lost over $1,100 in sales from me last Saturday because of it, so there's no telling how many other sales have also walked out the door. I will not be returning to Performance Bicycle... and I'll be letting as many people know about it as I can.
9695 Kenwood RdBlue Ash, OH 45242
From Business: We are Cincinnati's #1 Source for Cycling! Our locally owned and operated shops offer a huge selection of Trek and Electra bicycles and cycling gear at the lowest…
If you are a hobbyist, you'll be glad to know that such place exists to give excellent service to bike enthusiasts. Thank you for doing a job well done.
I would like to send my deepest gratitude to the people and staff working here at this shop. They are knowledgeable and communicate well with their clients.
Very nice, they took very good care of me. My 9 year Olds son bike got stolen and couple weeks ago, I took it to the good people at bicycles and more and they fixed my son bike. Very nice and sympathic.
Rude. I brought my bike in here for routine work and after telling me my bike wasn't worth it, they gave me some ridiculous price and said they couldn't fix one part without replacing all kinds of other stuff. They continually tried to shove me into a new bike even though mine is only TWO years old!! I live a few blocks from here, but will go to the shop in norwood from now on.
The shop is under new ownership and the new owners are awesome. HUGE discounts, lowest prices in cincinnati, and they are just friendly people. Come in and check this place out now, it's even CLEANER ! !