Walk Away Stays

If I could give them a negative star I would. When we stayed at one of their Charleston, SC locations 12/21/18 - 12/25/18 and paid $1782 and spent our Christmas there, we experienced a rat bit on my future son-in-law which drew blood on his toe, the rats ate a piece off my youngest son's wireless earbuds, 2 of the children were up most of the night in fear of being bit again. On the last night of our stay those 2 children didn't get any sleep due to multiple mice/rats running from the kitchen to the dinning room and back, right near where they were sleeping on the pull out sofa. They hid under covers in hopes of not having a rat jump on them again. We plugged a very large hole in the wood floors exposing the substrate, with aluminum foil. We sent pictures on of all items mentioned above and have not heard back from WalkAwayStays or the owners since Jan. 7th, when we were told we would hear back and the issue would be addressed. On a less important note, the 2 smaller bedroom in the back of the house don't have heat because there were no vents in either room, so the children got extremely cold all 4 nights. The Dryer did not work, though our oldest child needed to use the washer and dryer. The washer had 'standing water in it's tub'. Instead of writing a nasty review on the app, we chose to try and resolve this through sending emails starting on 12/28/2018. We expect for WalkAwayStays to address the issue with us, and to contact us for resolution. This company does not care about it's customers, only about making money. I had hoped we would hear back from Krisztina Cole, director of Operations, or Amy who we first lodged our complaint with...but they have not gotten back in contact with us. I plan to contact the Health Department and the Chamber of Commerce soon.