Lee and the ENTIRE staff at the Cedar Rapids Pak Mail were incredible to work with from start to finish. I recently had an oversized/bulky/not-your-everyday type of item (gym equipment) shipped via freight. Unfortunately, my item was in Iowa and I was in Georgia so the best I could do was legwork via the telephone. I was very fortunate, being referred to Lee/the Cedar Rapids Pak Mail by the seller in Des Moines. In addition to great communication and competitive rates, Lee handled all aspects of the shipping process with absolute precision. Absolutely recommended.