North Dallas RV

My first experience with North Dallas RV was to have some warranty work done to my 2017 interstate airstream lounge EXT. I was told that they were capable of handling warranty issues they arise. I spoke with Randy and he said the job would take 2 weeks. The issues I needed repair was the trim that was falling off. two months went by and nothing was Done. They never called, I always had to call. During that time, the unit needed to be winterized. They told me they would handle it. At the end of the two months, I finally just went and picked it up. He claimed the reason why he was unable to do the repairs was it was too cold. I asked him why didn’t you tell me that before I dropped it off, he replied he thought he would have time to do it. So during that whole period of time nothing was done for two months other than winterizing. My second experience finally have the repairs done took a little over a week picked it up went on my first trip. turn on my water pump. Not noticing that it was pouring water inside,my airstream. Apparently, when he winterized it he had the air pressure was too high and blew of a water line. And Noticed that he didn’t empty the toilet valve either, it froze and started leaking.
My third visit was to replace the frozen valve, I had some sewer issues, and step issues. They fix the frozen valve, they replaced my sewer pump, but they could not figure out how to fix my step retractable step. I asked him why he couldn’t do it and he said to be honest your unit is the first of its kind to be in our shop we’ve never worked on this kind of airstream before. I told him why he didn’t say that before I dropped it off it would save us a lot of problems. Two weeks later. He tried to charge me for the toilet valve that froze on his watch. I noticed that a smell was coming from my upper cabinet. North Dallas RV had gotten into my wine collection, as it sat there for two weeks. One of the bottles, had tipped over and you can smell the red wine.