Canyon lake adventures

TERRIBLE: After much deliberation I decided to rent a pontoon boat to celebrate my husband's birthday. I booked it weeks in advance and communicated with the owner (Zack Pennell) to ensure that we would have a safe excursion (as we had an infant, a toddler, and a pregnant woman on our guest list). We had friends drive in from San Antonio as well as Austin and were very excited. When we arrived to check in at the office, we were greeted by a nice but clearly stoned/influenced employee named Eric who informed us that their computers were down and "something was wrong with his phone" so he was having trouble verifying reservations. He took down our information and sent us to the dock to meet up with Cole and begin our "Adventure."When we arrived at the dock for our 2pm appointment, Cole was loading another group of guests onto our boat. Cole and the guests were nice enough and after 15 minutes and 2 phone calls, it was determined that the pontoon had indeed been rented by us and we began to unload the previous group and board ourselves. The police spent the next 10 minutes interrogating Cole about the safety features of the boat and "why the registration was expired." When we were all squared away, we realized that the battery was dead. Cole was trying his best, called for a new battery, and in the mean time there was another pontoon boat that pulled up to the dock. Cole ushered us onto that one (never a quick exercise with babies), ensured that it started and promptly left to go charter an "Adventure" for another group. The boat had trash left in it, the gas gauge read "empty" (but Cole assured us that it was just broken), no anchor, and no rope to tie off with. At that point, we were over an hour past our reservation and overheated with an infant, toddler, and pregnant woman on board. We decided to go to the nearest inlet to take a dip while I called Eric to bring us an anchor. He assured me that they would be out to us in 15 minutes. After 30 minutes I called back and received more assurances. We never received an anchor and Eric and Zack didn't respond to my texts or phone calls (in addition, their voicemail boxes were "not set up" so I was unable to leave a voicemail). We tried to make the best of the situation since our friends had traveled for this "Adventure" and taken off work to be there. I was able to drop off a small group of swimmers and drift in the boat, moving every 5-10 minutes to ensure that I wasn't being pushed too close to shore. Without an anchor or rope to tie off, it was not a safe situation to be swimming with babies and I made that clear to Eric. After a couple of hours we realized we weren't going to get any help from the "Adventure" team and headed back to the dock. I called Eric to come pick up the boat and, without a rope, we had to hold the boat at the dock until someone arrived to collect it. With a screaming infant I tried to be nice to the clueless employee and simply gathered our things and went home. This was the biggest waste of a Saturday; my husband's birthday party was ruined.