The Owner, Joseph Kott, was exemplary - Joe is a consummate professional and most considerate! Tile Specialist/plumber, RIKK, was Outstanding in every detail - his extensive professional Experience, Creative insights, and marvelous Consideration were so greatly Appreciated!!!Jerry 1, Reglazer, did another great tub reglazing, was again very helpful!Michelle, and Unique Refinishers fine Support Staff, were most courteous and positive in all processes.
5032 Rochester RdTroy, MI 48085
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We hired Unique Refinishers to repair a small crack in our shower floor. The product was not how it was described. The technician didn't match the color of the floor well and he didn't tape off the edge of the floor so the mismatched color wasn't done in a straight line. We expressed our displeasure with the service. Upon re-inspection, both the technician and the manager felt they had done an excellent job. They offered to sand down the product and re-do the application. However, we did not have confidence in their work and did not want them to damage our shower floor. When the office called me for payment, we negotiated an agreed upon amount since we were not satisfied with their work. 2 months later I received a letter from a collection agency for the remaining balance. I reviewed the cashed check and see they added "partial payment" in the memo line. Whether or not it's a federal offense, at the least it's unethical to alter a check like this.Steer clear of this dishonest company!
I've had Unique Refinishers do work in many of my rental properties throughout the Detroit area and I've had nothing but great service from them. I recommend them often. From the sales dept. to the technicians to the service dept. They have all serviced me well.
i liive in a neigborhood where all the bathrooms were built in the 1950's. I saw the work Unique Refinishers did to my neighbors bathroom and could'nt believe how awesome it looked. The entire bathroom was redone in white and looks brand new and beautiful from the tub, to the tiles on the wall to the floor! I cannot wait for them to get started. it's much more reasonable than completely remodeling my bathroom.
We have many tubs here at the motel, We had Unique come out and spray one tub as a sample of there work. That was in November of 2006, I just went and looked at that Tub today (2-6-2013) and you know what? That tub still looks great, absolutely no peeling or discoloration, and these housekeepers clean with some pretty harsh and brutal solutions. I am now looking to get about 20 tubs done and I'm going to call them first, when something ain't broke you don't try and fix it.Why should I call someone else.
I have told everyone I know to not to reglaze using Unique Refinishers. They have ruined both our bathrooms! First the tub in my guest bathroom, rarely used is peeling both inside and out. Their response is a shrug and hundreds of dollars for the repairs. Why is the outside peeling when it never even gets wet?The shower in the master bathroom is peeling off in strips it looks terrible. The first time they came out to repair they did charge us and said we need to dry the tiles off after each shower! Which we did and it peeled anyway...Had I known all their rules and lack of standing behind their product I would have saved my money and retiled, which we now need to do anyway. The other post regarding their customer service is also spot on, they don't return calls and don't want to discuss repairs. Just out of curiosity I called pretending to be a new customer, I asked if any special cleaners needed to be used or did the treated surface need to be dried off after each use both questions were answered with a 'no'.We are considering taking them to small claims to get our money back, but my advice to you is skip the hassle and go else where. Note I tried to give no star rating but it forced me to pick at least one. If I could give it a minus I would! Lets see how long this stays up on their Facebook page :-)
They do exceptional work. I have a house built in the 1950's with tile on the floor and up the wall. They came in and reglazed the entire bathroom. It's all sparkling white and looks brand new! It was a very cost effective way to change the look of my bathroom. You can choose from any color too. They told me they could even reglaze my kitchen appliances. I would highly recommend Unique Refinishers to everyone!