Floor & Decor

MON after work/placed order 60 boxes flooring. Was to be pulled/ready TUE. They'd call me.

No call from them, I called on WED. The order would be ready for me THU.

I called THU AM. Was told it would be ready by 2PM. I didn't believe it. Called and asked to speak w/mgr. Was told she was would call me back. No call.

2PM, order not ready. Order showed up w/flooring on pallet/wrapped up. Thought he would break /springs in my truck trying to get pallet off lift.

Got home, unloaded boxes, 2 boxes missing/1 damaged. Called store, asked for a mgr. On hold, came back and said that the mgr was busy/would call me back.

No problems last September. 52 boxes ordered/were ready on time/all there.

Got a call Mgr Jackie said they'd replace damaged box but they'd review security cameras regarding the 2 missing boxes. Really? I spend over 5K within the last yr and I'm trying to scam them out of 2 boxes of $50 flooring? Excellent service.

08/05/16 Store Mgr called and made everything right.