i had some Asian guys come to put up mirrors in my salon, a week later the mirrors were covered in black spots. i contacted vadim at direct glass and had him replace all the mirrors. fast service and even paid less then the other guys. mirrors still hanging after 3+ years.
133 W 24th StNew York, NY 10011
I went to visit their store and it looked nice, though I thought the place was empty before someone came out from the back room to help me. Thank go…
Had an appointment at 6:00PM which was canceled at 5:45PM right before Thanksgiving weekend meaning I can not find another company to come out and do the job even though I am one block away from them. Poor business practice, no apology, no alternative option. If you need something done that day I wouldn't rely on this company.
Went with this company without doing too much research. After paying a deposit and getting a written invoice, they ordered the wrong windows. Tom did not want to finish the job correctly. Only after a huge argument, and me having to prove what windows we ordered with documentation, they finally came back a month later. Before starting the job I also checked with Tom if, after the windows are replaced, more work will need to be done around the frames. He said absolutely not. When they finished, they left 1-2inch gaps between the siding and the new frames, which he said was going to cost extra to close these gaps to keep the rain out. If I have to have extra work done, I will hire someone who is not a liar. Overall, I found them to not care about the customer, be dishonest and not very competent. If you want to avoid a sloppy job and a headache, this is not a company you want to get involved with.
Stay away!!Unresponsive and irresponsible!Bought a new sash from this company that came with installation as they advertised sales and repair. The salesman with whom I spoke did the repair. The glass was defective. When I called Window Palace they told me the salesman who sold and repaired the window was no longer working there and I would need to contact him for replacement. They refused to do anything to correct this situation even though the glass has a 20 year warranty.My advice-steer clear of this company
They are not honest people to do business. Avoid. If you do not want to deal with drama.
i high recommend this company!!! Very polite, honest, and on time!!
My new condo needed window guards right away. Window fix came in added the guards for my children's safety. They did a neat, speedy terrific job. Thank you for securing my windows.
great company, they do their work on time & as promised, highly recommed them to all :)
I was referred to Window Fix by my boss,he has been a client of theirs for years. I was very happy with the selection of windows they had and the fact that they do the installations as soon as the window order arrives. I must say they affordable and do a great job.
I wanted to share my gratitude for Window Fix so I decided to write this review. Thank you for my beautiful new storm windows! Nothing penetrates them! My heating bill is reduced by quite a margin!