I have been going to this place for the last 6 years at least and today was the worst experience ever. I was embarrassed for the owner and the employees. The owner was literally having a loud debate with one of the ees when I pulled up and it continued the entire time I was there. The employee should have been fired and situation ended. Instead the owner just kept at him. The owner then started treating the other guys rudely which turned the place into a circus. The owner's negative attitude was affecting the whole place. As a previous business owner myself I am asking you sir, owner, change your ways. You will have more productive employees, who are happy to follow the rules, which will lead to a more lucrative business. And all you boys(said with love and respect) keep working hard! And props to the young manager in the red shirt that kept his cool and focused on the customers!
Serving the Brandon Area.
Do not go here unless you want your car destroyed by the careless workers. They pushed my driver's side seat all the way up and a piece of the car got stuck in the track. They kept trying to force the seat back when it was clear that one side was not moving at all, causing the seat to do a twisting motion. They freed the track and the seat works for now. I'm sure that extreme amount of force was NOT beneficial to the seat motor or mechanisms. They also got an oil-ly substance all over my driver seat while trying to force it back. I'm furious. Absolutely furious, it's a Mercedes, TREAT IT LIKE ONE! I've reached out to the manager Robert, and he never responded. He just straight up doesn't care about his customers. FIND ANOTHER CAR WASH, DO NOT GO HERE!!
I lived in Brandon and started using them. Have since moved to Lakeland and will continue to drive here to get my car done. LOVE this place they do a fantastic job and are always friendly the price is great ty so much!
I will not be back. I used to go here all the time to get my car washed and detailed. Now it's some new place with cleaning packages. I asked the girl if the $30 package includes cleaning the inside of my car, outside and my rims? She said yes. Previously I think I paid about $28. I get my car back at the end. My floor mats ate still dirty, no armour all, inside of car was still dirty. The guy said they just do a wipe down. My rims were only half way cleaned. And parts of my car weren't cleaned. So I wasted $35 and I have to vacuum and clean, armour all my car myself. Very disappointing.
I take my car up here every week. The staff is amazing and very energetic.... my 2005 car looked like new when they were done... not a long wait and the mangers are good on time frame.... thank you Mr. Car wash for making my baby new again...