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The techs are not experienced. Smoked my house up by touching wires and damaged my front lid to the washer. Have been at the house 3 times and the washer is still not fixed. They are coming down again for the 4th time next week so I have to take off from work a 4th time too. They sent students and techs who did not know their job. They sent most of their time on the phone asking how to fix the washer. The washer and dryer compact cost me 1400 and the insurance another 329. I was told that Sears is not responsible to any damage they do to the washer. I found screw laying on the floor and the knob on the washer fell off the machine. This has been the worst experience I have ever had from Sears.
The two maintenance technicians who provided the yearly check up on my microwave, stove, dishwasher, washer and dryer were excellent. They were cordial; thoroughly check out my appliances; identified potential problems; gave helpful advice on proper use the appliances; and advised me of other Sears programs that were of interest to me. I'm happy they got my assignment.
If you are familiar with the phrase "The left hand doesn't know what the right hand is doing" then you know about the experience we had with Sears. Our refrigerator ice dispenser was not functioning, that's what we believed. Four repairmen, three different diagnoses and four months later, our NIGHTMARE ended. Would I recommend their repair service H _ _ _ No!
Phone: (301) 684-5079
Address: 15700 Emerald Way, Bowie, MD 20716
10107 Treetop Ln, Lanham, MD 20706
15800 Collington Rd, Bowie, MD 20716
Upper Marlboro, MD 20774
2124 Baldwin Ave, Crofton, MD 21114
2406 Crofton Blvd, Crofton, MD 21114
3801 Evergreen Pkwy, Bowie, MD 20716
7710 Riverdale Rd, New Carrollton, MD 20784
10440 Campus Way S, Upper Marlboro, MD 20774
16000 Trade Zone Ave Ste 403-404, Upper Marlboro, MD 20774