Called and the cab arrived just when they told me it would. Had the pleasure of having a good conversation as the driver took me to my 3 stops. Ask for driver 40....he's great.
The owner of Checker Cab needs to fire the female dispatcher who is so extremely rude and yells at customers on the phone. As other people below have mentioned even if you make a booking they are cancelled without notification. That's happened to me 3-4 times this year itself. SInce they are the only cab company around they are getting away with it. It is not possible to contact the owner because this bitter dispatcher won't put you through. Hope he will read this and will do something. This woman's speech is acidic to the core. She spills the bitterness of her life and character on to others. Just fire her or train her how to speak properly with customers without accusing them of being lairs.
This past weekend, we had a wedding out in mackinaw. Staying in Bloomington. I had called a week ahead of time to schedule a round trip transportation. The ride there was fine, the driver was very nice. When we arrived we were unsure of if we should pay the full price or not, he insisted on just paying for the ride there and to call and he promises he would come back out. It was 9:30 I called the cab company and the management told me even though I had booked the cab a week ago since we did not pay the full amount they could not come get us. We had tried to pay the full amount and were assured they would come get us. I explained to the dispatch and he just hung up on me. We were stranded out there and had to find a ride back. I would not suggest using them for anything outside of Bloomington because they will leave you!
First time I called the service was pretty good. Now the past 3 separate times I have called NO ONE will answer the phone.. Sorry to say they have lost a loyal customer in me. The point of a cab is the availability.
Told my cab would arrive shortly. Called them 30 minutes later and they said someone would be on their way "soon". I asked for a specific time estimate and they just kept saying "soon". 45 minutes into waiting, still nothing. Called Checker Cab & Checker Cab got there in 5 minutes.
Was lectured/practically yelled at on the phone by a female dispatcher at this company on 3/20 around 1:40 pm when I asked them to send a cab because a different company had been keeping me waiting for 45 minutes. Cab driver was fine, but the dispatchers are horrible. Not going to this company again because of the poor experience on the phone.
Very impressed.Very professional when I called.Cab arrived on time.Driver was very courteous and drove safely.Will definitely use again.