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Surin West

Map & Directions
(13 Reviews)

1918 11th Ave S, Birmingham, AL 35205

(205) 324-1928

OPEN NOW
Today: 5:00 pm - 9:30 pm
23
YEARS
IN BUSINESS
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General Info
Operational for more than 15 years, Surin West is an eating establishment that socializes in Thai cuisine. The restaurant provides a variety of family recipes and regional dishes of Thailand. It features a bar and parking area. The restaurant offers seasonings, noodles, nuts and rice. It provides lunch and dinner menus. The restaurant serves salads, appetizers, soups, sandwiches and desserts. Its menu includes roasted duck curry, noodles, and beef and chicken salads. The restaurant also serves barbecued chicken, basil rolls, fried shrimp and vegetables. It provides gift certificates of various denominations. The restaurant is a part of Surin of Thailand. Surin West manages a staff of chefs, servers and support personnel.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours

Payment method
discover
Price Range
$$
Neighborhoods
Southside, Five Points South
Categories
Sushi Bars, Asian Restaurants, Japanese Restaurants, Restaurants, Seafood Restaurants, Thai Restaurants
Other Information

Cuisines: Japanese, Asian, Thai, Sushi, Seafood

Wi-Fi: Free

Wheelchair Accessible: Yes

Alcohol: Full Bar

Parking: Street, Lot, Valet, Private

Bike Parking: Yes

Attire: Casual

Takes Reservations: Yes

Outdoor Seating: No

Price Range : Average

Reviews

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kinkimonza

07/22/2012

Overall
Poor quality, taste, and service

I'm Thai and just ame from Thailand. My boyfriend took me to Surin West just so he could impress me with the Thai food. But i'm sorry that this place cannot be called as Thai restaurant. I couldn't feel the taste of Thai food AT ALL! I will never go back there again for sure. I ordered the spicy soup that has got mushroom in it, and I found that the mushroom was not well cooked! I feel really terrible for those who have to eat at this poor quality place. The service was terrible and unpleasant! I DO NOT recommend this place as a Thai restaurant. And as I am Thai, I do not accept this restaurant calling themselves as Thai restaurant.

woods_1

10/15/2010

Overall
Tasty Thai

Surin West has become of one of my favorite restaurants. My family and I like to celebrate special occasions there. Not only is the food outstanding, the customer service is always excellent. The food is cooked to perfection and is reasonably priced. As always I look forward to my experience this month as well.

sebastian777

11/13/2009

Overall
Great place for Thai food and Martinis

This Thai restaurant has been a long-standing fixture of Birmingham 5 Points South and is a great destination for good Thai food. Especially good are their chicken coconut soup and curry dishes (chicken panang is one of the best). Also, Surin has the best martinis in town!

tasexton

05/13/2008

Provided by Citysearch - 
Overall
Worst management/service, Worst attempt at traditional Thai food, Pleasant Sushi, Apps and Martini's

If you are intent upon visiting this poser restaurant then here is your fair warning. In terms of traditional Thai fare...don't even bother, however if you would like Thai food this is a suble interpretation....this is your place. Their Tom Kha is a joke (why can't B'ham get it together?), which is on the menu as cocnut soup w/ chicken/tofu. Most meals are tasty, just not authentic and geared towards a bland palate. **Sushi** is actually the tastiest part of this restaurant's repoire and reasonably priced too. I highly recommend the spicy scallop and yellowtail sashimi. As far as appetizers go the Surin Baskets are a must and the Edamame has the perfect amount of Sea Salt on top. Drinks are extremely overpriced, but of excellent quality for the town. My advice: snack at home, show up for apps and drinks, leave happy.

regularcustomerofsurin

03/13/2008

Provided by Citysearch - 
Overall
About Management

First of all i did not wanted to write any reviews or have written any but, the experience i had on my last visit made me write this. I read a lots of reviews by other people about this resturant however non has any comments about the management. I think the biggest concern about this resturant is the management especially the one manager who keeps on yelling and acting like he is super hero to every employes in front of customers. Do i really need to write this ? Take the employes to the office and then yell or harash them whatever you want to do, just dont do in front of customers. I have had this experience couple of times .This manager was screaming to his employee in front of my table where i had babies with me .I don't think he has any manners or brain and worst of all you cannot tell if he is speaking either english , spanish , thai or any other language .How do u operate your resturant when no one understands what you mumbling about. IMPROVE YOUR ENGLISH MAN !
The manager is also very rude even to customers . I was at the resturant last week and I left a package in a brown bag .I know that its not their responsibility to take care of my things but when i called them just after i left the resturant ,they said they found the package and the manager said that he would hold that for me .After few days , i was there to pick up the package ,he tells me that he threw that away and above all he was very rude to me .How can he threw that away when he promised me to keep that for me. This is the worst example of management than anything else .Just the fake smile won't get anything done ""Mr Manager"". I wonder how Mr. Surin is keeping up with him.Does he know anything about this? Does he know how his resturant being managed?

Above all everything is good .Food is best in town . love the Nam Tok Beef. It rox. kids luv satay chicken. amazing martinies .worth 11 bucks really. friendly servers. Great bartenders . Needs to improve management.

tokwawian

12/04/2007

Provided by Citysearch - 
Overall
Worst customer service in town!!! Don't recommend this restaurant to anyone!!

Food was okay, but the customer service was the WORST in town. Can you believe that a waiter would throw money at the customers?
The waiter was very rude at the beginning. The attitude of the waiter got worse when we wanted to use the coupon. We were not satisfied with his customer service, so we didn't tip him very well. My friend left some tip on her card, and I left some on the table. Apparently, he was upset with us that we didn't tip him well. He chased after us to the door and threw the money at us and asked us to keep our change!!!! When my friend went back in to the restaurant to argue with the manager, the manager defended him and said he was upset because we didn't tip him well. Then the waiter said he would definitely do it again in front of the manager and my friend!!!! The manager and the waiter did not apologize on what had happened to us.
It was a terrible experience!! I definitely DO NOT recommend Surin West to anyone!!!!

alczerv

08/26/2007

Provided by Citysearch - 
Overall
Worst Service In Town

The food is good, but you will only get what you actually order about 10% of the time. A spot for wannabe hipsters. The service is always appalling, and the servers just don't care about your dining experience, or if you get what you actually order. The waiter even broke a cork in a bottle of wine once, and tried to convince us that we should still drink it, with crumbles floating around in our glasses.

mssweets

07/25/2006

Provided by Citysearch - 
Overall
Probably overrated but good for vegetarians

Surin is fine but not fantastic. Also, why is there sushi in a Thai restaurant? There are many vegetarian options and it's probabaly one of the most veg-friendly restaurants in the 'Ham. The service is variable, sometimes great, sometimes sub-par. I recently asked for a side of peanut sauce and was told that I couldn't have it. When I asked for chicken satay with peanut sauce, hold the chicken, I couldn't have that either. Drinks are over priced (aristocrat martini for $10). Your best bet is to go for lunch. The lunch specials are a good deal and they can substitute tofu for any meat dish.
That said, the quality of the food at Surin West is very consistent (clean, hot, fresh) and they do make a mean 7-layer bar for dessert.

sandyfisher77

02/16/2005

Provided by Citysearch - 
Overall
Average...

The ambience at Surin is nicer on the ""entry"" half of the restaurant. I was dining alone and wanted a table, so I was seated in the fluorescent lighted second dining room (by the sushi bar). It took about 7 minutes for someone to take my drink order, and when it arrived, there was lipstick on the glass. I ordered Tom Kha Chicken soup (known at Surin as chicken with coconut) and Pad That. These are both staples at Thai restaurants, so they should be a good indicator of the overall quality. The Tom Kha soup was quite good, but the Pad Thai was average. I do give them points for the meat quality -- the chicken was all white meat and very tender. Overall, Surin is a good value for the money, but it is not exceptional.

timsuggs

01/31/2005

Provided by Citysearch - 
Overall
Feel like a world traveler in one bite!

The Tai BBQ Chicken is FANTASTIC! Don't bump the plate or all the meat falls off the bone it's so tender.

sjrob 7

11/25/2002

Provided by Citysearch - 
Overall
SJR

I love this restaurant! When you walk in you feel welcomed. The food is excellent and the drinks are great. They have excellent prices. It is also convenient to several clubs. So eat a good meal and go out afterwards.

markpynes

11/21/2002

Provided by Citysearch - 
Overall
great!

May not be authentic Thai, but the food is excellent for the most part. Very trendy restaurant... great for a date