Berkeley Wheelchairs, is the worse place to take your wheelchair o scooter. They do not care about their clients. I have experienced a couple of times with them, and was extremely disappointed with their services. I have excellent insurance, they are fast to respond, and it covers my scooter. Berkeley Wheelchair staff lied to my insurance about the date I would get my scooter. I have waited two weeks without notice from Berkeley Wheelchair. I had to call my insurance for support. They told my insurance hat I have to pay my co-pay and agree to pay the co-pay. It was never mentioned to me about my co-pay within the two weeks of waiting to get the scooter. They also told my insurance they had the parts and I will get the scooter within a week. I called Berkeley Wheelchair, paid the co-payment, now they tell me they will call for the parts and it will be ready about ten working days. That is a month without my scooter. I am unable to get a round. Do not deal with Berkeley Wheelchair if you possibly can.