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Regular Hours

Central Beaverton, Downtown Beaverton
Computers & Computer Equipment-Service & Repair, Computer Network Design & Systems, Computer System Designers & Consultants, Computer Technical Assistance & Support Services, Computer Service & Repair-Business
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Provided by Citysearch - 

Last night my computer just stopped working. I usually leave it on and connected to the internet and have never seemed to have any problems. Today I took it to the closest repair company to me, Geek Squad and had them figure out what is wrong. I paid a $75.00 diagnosis and left it, feeling like it was in good hands. I got a call about 5 hours later and from someone from GeekK Squad telling me that my power supply had gone bad. I asked what it would cost to replace and he gave me a price of $99 for the power supply and another $50 for installation. I told him that I?d have to call him back in a few minutes after I spoke to the other bread winner in the house. I took that opportunity to call around and price out what other business? charged for the same procedure. One place I called, Secure Remote Support, quoted me $39 for the part and another $25 for the labor. That?s a savings of almost $100. I called Geek Squad back and asked if they price matched and was told that they did not. So I am picking up the computer later today and having Secure Remote Support take care of it tomorrow. It really does pay to shop around. Secureremotesupport-dot-com saved my day.

Bill Hicks


Provided by Citysearch - 
Poor Geek Squad Experience

Geek Squad seriously needs some better employee training. I can't stand how inexperienced and untrained the employees are at Geek Squad. I am somewhat knowledgable about the operation of computers. I unfortunately did not have the time to service my own laptop so I had Geek Squad complete the task for me. Or thats what I intended. They had it for over a week to install new ram and speed up the pc. When I got it back the anti-virus I had paid purchased from secure remote support was removed. They did install the ram but because of being out of stock on the ram I had chose I was upcharged to a more expensive ram. They did not however speed up my pc. After a frustrating converstation with the manager I was hung up on. I will never spend another dime in one of their stores after being treated like a second class citizen.