Sales Unlimited

All I can say is rude rude rude? Walked out, rude on the phone and in store! Don't go here for ur wedding dress, go somewhere u can be treated like a princess for the day like u deserve!

I was very disappointed in Sales Unlimited. When I went for the first appointment in December to choose a dress, I really liked this place. The woman who helped me, Toni, was very knowledgeable and helped me find a dress I absolutely loved. We ordered the dress that day because my mom and I felt confident in the place. A few months later, my mom called to find out when the dress would come in and we were told June13th. I felt that seemed like a long time for a dress to come in, being that any website says the dress would take only 3 months but I tried not to worry about it. On June 10th I called to see if I could make an appointment for my first fitting and I was told, by the owner Karen, that there was no way my dress would come in on or near June 13th. I figured I'd give it a week and call back, which I did and was again told my dress wasn't in and they had no idea when it would be in. About 2 and half weeks after the dress was due in and a little over a month before my wedding I called again and was told by the owner that my dress might be in but it was in a box and she wasn't going to open it for a few days. I was able to make an appointment for my fist fitting about 3 weeks after it was promised to be in the store. When I got there for my first fitting, the staff couldn't find the dress, turns out the owner never got to the box, so I got to see them take my dress out of a tiny bag...a big ball of wrinkles. It wasn't exactly how I pictured seeing my dress for the first time, but I guess that's how it is. Next, when I tried on the dress it was at least 2 sizes too big. They kept telling me that I lost weight, though I am a very small person naturally and this is probably the heaviest I've ever been in my life. I was very worried that it was going to be too big and fall down at the wedding, since it was strapless. Then I kept having to go back for fittings because they would tell me they would do things, like put in cups, take it in 2 sizes, do the bustle, bring up the bottom, but each time I would go back only one thing would be done on the long list of things that needed to be done. I live over an hour away so it was a bit inconvenient to have to go back about 6 times. Any time I tried to talk to the owner about my displeasure, she would talk to me like a child, complain about her work load, and would lie to me about previous promises she made. And if my mom would call, the owner would complain to her about me being a bridezilla and tell her that I was lying about working out and trying to lose weight for the wedding...as if my own mother didn't know how thin I normally am! The owner even told me to bring my maid of honor to learn how to put up the bustle at my one appointment. My sister took off from work, drove an hour and a half to come, and the bustle wasn't even done. At that specific appointment, the seamstress just started to pin up the bustle so she could work on it, so it was impossible for it to be done and the owner knew that and still chose to waste my sister's time. But again, it was pointless to even question Karen because she didn't care about how her customers felt. The dress, in the end, looked beautiful (the seamstress does amazing work) and there was only a few flaws, mostly too much material in the hips from being ordered too big to begin with- though I doubt any one but me noticed. This was seriously the only stressful part of my entire wedding planning and I would not recommend this place to my worst enemy. The dress may have looked good, but no one should be treated the way I was treated, especially when I'm buying the most expensive dress of my life.