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- BBB Rating
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- all major credit cards
- Location
- Malco Plaza Shopping Ctr
- Neighborhood
- Bartlett Station
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Reviews
04/02/2019
As with several other reviews that I unfortunately did not read until after my experience, they basically stole my items. I dropped off a large box of all brand new boutique items, on Tuesday 3/26/19, signed their contract as I listened with faith & trust to the owner tell me "you can come back tomorrow for your offer" I returned a little more than 24 hours later on Wednesday 3/27/19, she has my things in a basket on the shelf behind her and says "oh, you have to wait for the text", I smile and thank her and stupidly left. I waited the remainder of the week without having received a text and returned to her store on Monday, 4/1/19 to check on things. There were other customers so I browsed and shopped while waiting to speak with her. As I was browsing I saw several of my items sitting on the shelves for sale.
When I went to the register to ask about my offer she pulled my contract and offered me $25 cash or $31 credit for well over $400 worth of brand new boutique items. When I asked for my things back rather than accepting the offer, I was told that I couldn't have them because I had waited too long, per the contract I had agreed to this. She claims to have sent me a text, which low and behold, I never received, she blames it on spam filters or settings on my phone. Funny how I receive everything else, but not their text. This store is operating on a scam mentality. I repeatedly asked for my items back and told her they were sitting all around the store and that I had pictures of everything that I had dropped off. I was then told to leave the store before she called the police. This is the worst excuse for customer service. She is staying in business by operating like a donation center and receiving her products at no cost. As I was directed to leave of course no money was handed to me. Please, take a moment to search for other reviews of this business online, multiple people have been scammed out of their belongings by this business.
Details
Phone: (901) 818-6880
Address: 2831 Bartlett Blvd, Bartlett, TN 38134
Website: http://www.summerkidsmemphis.com
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