I think the last few reviews were from the same person. Must have been smoking something. Sure sounded like it. I have been taking my dogs to Williamsburg Kennels for years. The staff is extremely caring and go out of their way to make sure the pets are well taken care of. My one dog was not acting like his normal self and Todd took him to the vet to make sure he was ok. That's caring! This kennel is well taken care of and is a state of the art facility. Your pets will be well taken care of!!
This place is unbelievable horrible. It surprises me to see some people actually give this company a great review. When this place is a nightmare for pets. Todd the owner who inherited the family business clearly needs help psychologically. I couldn't tolerate the abusive yelling with his temper to staff and guest. I thought the facility was beautiful at first glance but soon on the show tour of the building, I wasn't pleased. Feces in some of the kennel that looked like it been stuck down to the floor for days. Dryed urine on the floor because you could see the yellow stain shape left disgusting. The front kennels were ok but the back are just old. The overthrow room when they have to many pets is literally a dungeon. Hard cold concrete floors , with no heat and contaminated big tin bowls to eat and drink out of. Good luck people with taking your pets here. I will NEVER come back.
Awful customer service! Will never return to a place where I don't feel confidant that my dog's will be treated well. The owner yells and screams and tries to intimidate his customers by yelling. Shocking to say the least. This guys inherited this place passed down from his family. I believe if his family knew how he operates they would be utterly disappointed. Take your pets where you can be sure your animals are treated well and this is not the place!!
Our dog was groomed and when I came to pick her up she looked greasy and her hair felt greasy. The front desk staff could careless. They were super friendly when I scheduled the appt, but heaven forbid they gave me terrible service and I ask them about it and they turn on you. They didn't even try to remedy the situation. Never going back!
Rude customer service. My dog was not herself after boarding for 2 days at this facility. The owner fights and argues with his employees right in front of customers. Save your pet the anguish and go somewhere (anywhere) else.
I had taken my dogs here for grooming a few times and the level of service is not up to standard. I left specific instructions for how to contact me, i.e. via my cell phone, not my home phone, when the dogs were ready to be picked up. One of my dogs is very anxious being in a kennel, so I had asked to be called immediately when she was done so I could come get her. They called my HOME phone and left a message after ALL 3 dogs were finished. My dog was so anxious and upset she didn't eat for a day and a half. I tried them one more time after that, and AGAIN they did not call the cell phone I had specified, even after asking them to remove my home number entirely. I will never go back
Small, dusty facility due to major construction across the street. Place is tacky, colorful. The only exercise areas are concrete. What we've heard of "Kennelwood:" it has 6 or 7 locations and is the biggest corporate kennel in America. My pets? No thanks.