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(636) 227-5764Visit WebsiteMap & Directions13998 Manchester RdBallwin, MO 63011Write a Review

More Info

General Info
Williamsburg is a third-generation family business, proudly serving the needs of pets and owners for over 45 years. Our professional, experienced staff is passionate about giving your pet all the pampering, love and attention they need to feel at home away from home.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Extra Phones

Phone: (636) 227-1573

Fax: (636) 227-1573

Payment method
all major credit cards, amex, discover, visa, mastercard
Neighborhood
Ballwin
AKA

Williamsburg Kennel

Williamsburg Pet Hotel and Suites

Categories
Other Information

Parking: Lot, Free

Reviews

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KF
Kay F.

08/16/2018

Overall
Expertise
Facility
Service

This place used to be top notch. I'm not sure what happened but it's not the same. Rude staff and the place smells like a porta potty.

LP
L P.

08/25/2017

Overall
Expertise
Facility
Service

I think the last few reviews were from the same person. Must have been smoking something. Sure sounded like it. I have been taking my dogs to Williamsburg Kennels for years. The staff is extremely caring and go out of their way to make sure the pets are well taken care of. My one dog was not acting like his normal self and Todd took him to the vet to make sure he was ok. That's caring! This kennel is well taken care of and is a state of the art facility. Your pets will be well taken care of!!

DP
David P.

04/16/2017

Overall
Expertise
Facility
Service

Awful customer service! Will never return to a place where I don't feel confidant that my dog's will be treated well. The owner yells and screams and tries to intimidate his customers by yelling. Shocking to say the least. This guys inherited this place passed down from his family. I believe if his family knew how he operates they would be utterly disappointed. Take your pets where you can be sure your animals are treated well and this is not the place!!

ET
Emily T.

04/16/2017

Overall
Expertise
Facility
Service

Our dog was groomed and when I came to pick her up she looked greasy and her hair felt greasy. The front desk staff could careless. They were super friendly when I scheduled the appt, but heaven forbid they gave me terrible service and I ask them about it and they turn on you. They didn't even try to remedy the situation. Never going back!

RH
Ryan H.

04/16/2017

Overall

Rude customer service. My dog was not herself after boarding for 2 days at this facility. The owner fights and argues with his employees right in front of customers. Save your pet the anguish and go somewhere (anywhere) else.

rescuesforlife

03/05/2012

Overall
I picked my dog up from here l...

I picked my dog up from here last week. She is a 5 year old min pin. Shes a very anxious dog and stresses very easily. After staying at williamsburg for a couple days she got sick from her anxiety and stress level. The williamsburg staff was great, they called me and let me know what was going on and even took her to my vet! After getting some pills to calm her down and after the staff generously cooked her some hamburger and rice. She was back to her normal self. This just shows how above and beyond this facility will go to help your pet. I recommend this kennel to anyone who is looking for a reasonably priced but high quality kennel.

edbirds

06/06/2011

Overall
drop of Saturday and pick up S...

drop of Saturday and pick up Sunday you get charged for 2 days! And they lost 4 of my dogs favorite toys. Said they weren't dropped off with dog, which makes you wonder if I paid for play time and a dog swim that never happened. They said the "card showed zero" after looking 5 min for the toys. What does zero mean? No swimming and play time that I was charged $21 for?

woodstock_1

01/25/2011

Overall
WOW! thoroughly impressed

I'm a 1st time dog owner, that must leave town on a extended business trip. I took a tour of several kennels in the area, but when I walked into the office at Williamsburg, I knew the rest of their facility would be just as amazing!! Oh my gosh, I never thought a doggie home away from home could be so luxurious. I made a reservation for baby in the Slumber Suites- (Sliding glass door leading to a faux grass yard, and a huge TV!) My dog is going to have better accommodations than I will- but she deserves it! This place is a must see!!

lester4505

08/25/2010

Overall
Wonderful & understanding staff

I will admit that I am a "high maintence" dog owner. My 5 yr old pommie has NEVER been away from me. I went to Williamsburg for several tours and the staff seemed to understand my separation issues :) I have now left him on 2 different occasions- and after each time I pick him up I feel better and more at ease. Thanks to them I am hoping to get away more often. Excellent place to bring your pets!

robert321

08/24/2010

Overall
Take a tour and see for yourself!

I've been using Williamsburg for the past 25 years, the owners have put so much into this business, it is truly unreal. Its a family business and they have spent so much attention to detail when it comes to caring for guests. For being located on Manchester road, it was truly amazing at how beautiful it is there, a large grass are and a swimming pool for the dogs to start, also they have bunk beds a plasma tv's for their guests. All I can say is check here before making your final choice because this will be your final stop. This certainly is not what I think of when I here about kennels, it truly is a pet hotel for dogsl!

catherinestl

08/19/2010

Overall
A must see Pet Hotel

TAke a tour and visit, extremely clean facility, friendly staff, and by far the nicest place I've ever taken my pet. My dogs literally drag me in the door there. Pets know best!!

amanda1212

08/19/2010

Overall
best pet hotel in St. Louis!

Absolutely the best and cleanest facility in St. Louis. When we walked in and asked to take a tour they walked us around their beautiful facility. The staff is warm and caring and the owners even live right there at the business. Everything about this place is exceptional! I was looking at the reviews and some of the same people have reviewed all of them almost like they have an interest in doing so?? Just saying.

Details

Phone: (636) 227-5764

Address: 13998 Manchester Rd, Ballwin, MO 63011

Website: http://www.williamsburgpethotels.com

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