This is the worst UPS experience ever from this location. Over the past 5 weeks I have had 3 packages not shipped to my home properly. They never respond when the item is "escalated"....ever. They don't answer the phone for customers or from their national service center!!! Someone needs fired! Don't ship or have items shipped through this location, FedEx, USPS, and Amazon have not problems shipping to my home. 0 Star rating
An amazing top of the line service. Professional staff that has showed me great packages to meet my monthly needs.
Their team managed to scratch every single piece of my living room set, bedrooms set, and barstools. They scratched walls in both my old apartment and new. Scratched floors at both apartments, and knocked small holes in walls at BOTH apartments. I asked them how the insurance works and they tried to take pictures and only took 5 pictures. Mind you that there was at least a dozen pieces scratched and half a dozen scratches and holes to the inside of the apartments. Management team has given us the run around saying "someone will contact you." $300 insurance is not enough, get the full insurance they did close to if not more than $1000 in damages.
What started out as a great experience, ended up bad. The movers were awesome, but accidentally busted a window in our front door. When dealing with corporate, we got the run around big time. They never ended up repairing the window pane, we had to take care of it.
This place SUCKS! Obviously, they hire complete idiots who cannot manage to move a package from here to there. When you call to complain, all they can say is "sorry." Yep- they are SORRY!
HORRIBLE HORRIBLE SERVICEThis has to be the absolute worst decision I have ever made to hire this company. They called me at 11:14 am said we are running a few minutes behind and they ended up showing up 1 hour 16 minutes late. They rolled up in a Uhaul which was disheartening since on there site it appears they have there own trucks. They sent 4 guys and a rented truck to move my 3 1/2 bedroom house. I had everything packed and moved to the front door to make things much easier on them. It took all 4 guys and there supervisor for total of 5 guys to move fridge from kitchen over to the uhaul, and then it took them 44 minutes to drive 8 miles back. Once they get the stuff loaded, it has already been a few hours just to load the truck. During the whole time I was also helping them move all the boxes and everything to help make this much quicker and easier for everyone at the same time. They ended up scratching my stainless steel washing machine and also the hard wood floors are all scratched up in my new house which I haven't lived in for more then few hours before they arrived. I tried to talk to them about this and figure what they were planning on doing about the damage and they said nothing that it happens sometimes when people move things around. would I recommend them? NO I WILL NOT EVER . I paid 720 dollars for them, to do very little. they were going so slow that I had them move the stuff over and place everything into my new garage so that I can move it later and not have to pay them another 4 hours to move boxes. they are very slow, unmotivated, non caring, PLEASE DO NOT EVER USE THIS COMPANY. VERY HORRIBLE SERVICE, VERY HORRIBLE CUSTOMER SERVICE.
Jason was great. He dropped what he was doing and rased from Atlanta Ga to Tampa FL. Arrived 6 hours later and brought it to Greenville SC. Nothing was broken. Everything was completely professional. Thank you ACT
This is the worst place ever. I sent some items overseas like 3 months ago. Since now my family havent gotten the items that I sent. Dont trust these people. They are not professionals. Beside everytime that I call they dont know anything about my items, they say that they will return my call back with an answer and nothing happens yet.If could rate as a zero stars, I will do it! they just steal my moneyBetter use local mail to send your stuffs to latin american.
Andrew at Metro Valet is so rude and terrible to work with there. He made my experience with this company a nightmare and I ended up going to another delivery service. The prices are low, but they have a terrible operation and are incredibly unreliable. STAY AWAY.