Sweet Medical Inc

Simply put, extremely disappointing. Friendly if you get a chance to interact with them; otherwise extremely poor service. Seems they are friendly enough but highly unorganized. Guess I won't get a chance to find out otherwise.



My first experience with them was a simple phone call and message to check on their business hours. I never received a call back. I was able to find their business hours online. Knowing I was running close to their closing time, I called ahead to let them know I would be there shortly. They were very courteous and waited for me to arrive. Service was friendly and after correcting an overcharge of $100 on my order, I walk out happy with the understanding that my order would arrive in 7 to 10 business days.



After 7 days I called and left a message to find out the status of my order. I never got a return call. The next day I went to their office. Knowing they operate from 8:30 AM to 5 PM, I did not arrive until 8:45 AM. The lights were off and no one was inside. I called their number and left another message for them to contact me to let me know the status of my order. Again, I did not get a phone call. On day 9, I called and spoke to them. I was informed that it had been a very busy day and she was sorry she had not yet got to my order. She then checked and informed that 2 of my 3 items were in and they would have to check on the status of the 3rd item. I mentioned that I would be there shortly to get my 2 items and despite being close to closing time she agreed to wait for me. Within a few minutes, I received a call back informing me that the items were not mine, that they were the wrong size. I was informed that they would check on the status of my order the next day. On day 10, I called and as I recall, I just didn't feel comfortable that a message would do any good and yet for some reason held out hope that I may get a call in follow up to the previous day. On day 11 (Monday), I called and spoke to someone who informed me the order would not be in until Thursday. I then requested my order be cancelled and a refund be issued. I was informed the person who processes the refund would not be in until later in the day. On day 12, I called to check the status of my refund and I was informed the order had been cancelled but the refund had not and again, the person who processes the refunds would not be in until 2:30 PM. Meanwhile… I have found the same items for half the price and for 13 dollars more in shipping; I will have my items in 2 days. I’m still waiting for my refund!