Safe & Sound
7402 Old Seward Hwy, Anchorage, AK 99518
|Mon - Fri:|
I drive a Mercedes GLK 350 2010 which was serviced B1 schedule Dec 2016. I've never had any electronic issues and just needed my auto start reinitialized since it stopped working after the battery was replaced in the car about 6 months ago.
I initially took my car to Mercedes about 2 weeks ago and they recommended "Safe and Sound" for reinitailizing my car start. I drove my car to "Safe and Sound" this morning for my 9:15 appointment and about an hour later they drove my car back to the front of the store and said my radio wouldn't shut off and none of the buttons were working. I stepped inside my vehicle and was greeted by my radio display shutting on/off intermittently. I pressed the heated seats and the radio shut off. Also, audible static could be heard coming from the radio when pressing the heated seats or other buttons.
As a computer technician I immediately thought that a surge or fault must have been introduced into the system. Even when I would manually shut off the vehicle the radio would flash on/off thus continuously draining my battery. The technician did mention that they had removed the battery terminal to see if that would reinitialize my auto start though.
I immediately contacted Mercedes and the "Master Mechanic" said he never heard of the heated seats being able to shut off the radios since electronically their separate systems.
After researching on line I found an article that stated by connecting the wrong battery cable to positive/negative can fry computer components within the vehicle. I believe that something like this definitely occurred but will find out the extent of the damage after Mercedes looks at my car 27 Sep 2017.
I can't believe the manager of "Safe and Sound" had the audacity to say my radio was flashing in/out before they even touched it. My vehicle is meticulously maintained and all electronics were working perfectly prior "Safe and Sound" trying to reinitialize my remote start.
Already filed complaint with the BBB.
We have taken two brand new Toyota's to get the auto start installed and have had no problems. The battery on one of the remotes went dead and they were nice enough to replace it at no charge. I have another 2014 Camry and will be taken it there for my auto start. Very nice and helpful.
01/05/2012Provided by Citysearch -
I finally got a remote start for my Xmas present this year and have wanted one for years. It was installed the Thurs. before Xmas and it hasn't worked correctly ever. Today I have my car in the shop for the 2nd day in a row and I'm starting to worry that the electrical system may be ruined. My husband paid $549.00 for the unit and last night the only thing it would do was unlock the door. If we could do this over we would have gone elsewhere. My coworker said that he used Safe & Sound a couple of times and the 1st time it worked out well and the 2nd time there were problems. He doesn't plan on going back there and if I can get remote start working right you can believe that I will not be going back and I advise anyone else who wants a remote start installed to go anywhere else but, Safe & Sound.