Apple Store

I made a schedule time to come in, just to change my battery in my phone. The tech got me check in. They put walk in first. This is one of the worst apple stores I have ever been to.

Terrible customer service. Scheduled an appointment for a battery replacement, drove three hours to Albuquerque for the service, and after waiting almost an hour past my appointment time; I was told they didn't have any more technician time available that evening but could fill out the paperwork so I could bring the phone back in a few days...I LIVE 3 HOURS AWAY!!! Employees were rude and couldn't understand why I wouldn't just come back another day. Called Apple Customer Support and they were no more helpful...they could schedule me another appointment, either with this store or another one, but the fact that this is the closest one to where I live didn't seem to be something they comprehended. Offered to have me send the phone in for service, but I would be without it for at least a week.

Overall, very unhappy with this store and Apple support in general. While I enjoy the iPhone OS and how the apps work on it, I guess the phone will get traded in on an Android model. A good OS and smooth apps don't mean anything when your customer service is TRASH.

The store was crowded but the guy at the Genius Bar took care of us like we were the only people in the store. Top notch service and quick replacement of my phone, free under warranty. Just make sure to make a reservation ONLINE first.

Called 3 times today during opening hours and I've been on hold a total of 90+ minutes. Does a live person answer the phones ever. Very disappointed

I had a iPhone with a broken + volume button. It was replaced under warranty. The data I had on the phone was going to take an HOUR to put on cloud and transfer to the new phone! !! WTF, lousy bandwidth at the store. Then the tech told me I had to PURCHASE more screen protectors if I wanted the new phone to be like the original.

I figured that would have been a nice step considering I was on my lunch (90 min). So they took my old phone with the protector film on it.

now I had to buy another packet.

I find the shop filled with quite a few arrogant and distant techs. Genius bar???

In this day I have early seen such self-promotion

.

I have since gone to a Samsung system.

Does apple store really fix crack and lens on iPod Touch?

DO NOT ENTER IF SCOTT, manager, is working. I left the store in tears as a result of the man. I signed up for training classes when I bought my MacBook. The last 2 instructors have been BAD. Not only didn't the instructor today know his subject but he had severe bad breathe.I am not kidding. When I complained to the manager he got me so upset that I broke into tears and sat there crying. I have a service dog and it was impossible for me to leave until I calmed down. While their training is cheap, if you have a problem and Scott is on duty expect to get nowhere but aggravated. I had been an Apple junkie. Not any more.