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umstudent

10/14/2009

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DO NOT USE THIS COMPANY

This company is the MOST unprofessional and unreliable company I have ever delt with. I had my car shipped from New York to Florida in August 2009. At first, Arlene and Allen were very helpful, as they were trying to get me to put a $175 deductable on my car. After I told them this was my first time shipping a car, they assured me that my car would be safe and delivered to me timely. They explained that they were a third party, and were going to post an ad for my car to trucking companies, which they had checked out. I am very skeptical that they know what trucking companies they deal with.



When I got my car, the day after I agreed with the driver I would recieve it, my car arrived with $6,000 in damage. Interestingly enough, there was also an extra 237 miles on my vehicle. The driver was also impossible to get in touch with, as his phone number was "temporarily available" throughout that day. As a rational customer, I said I would not pay they cash on delivery I agreed to when my car finally arived in horrid condition. I said once I got my car back in proper condition I would pay. The driver's insurance company was a joke to deal with, just as the driver was. Now, two months later I am still trying to get my deductable back that I had to pay so MY insurance company could fix my car. Nickis transport completely seperated themselves from the incident, telling me that "this has never happened before." They were sympathetic at first, until I asked them to be liable for the remaining portion of my deductable that I had to lay out (subtracting the COD i owed the driver for his unprofessional services).



I would discourage people to use this company. The company works through verbal contracts and expects people to trust that the job will be done. However, in this instance, that was not the case. This company is sketchy and takes no responsibility for their participation in shipping my car. Nicki's transport has played the blame game, trying to pass the buck and exclude themselves from being involved. Yes, I understand that this company did physically ship my car, but they hired out the job to an untrustworthy company that took advantage of me. Nicki's transport says that they go through extensive checks of the trucking companies they use. If this is the case, Nicki's transport either neglected to check this company or are too incompetant to select reliable trucking companies to work with.

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Phone: (508) 858-5120

Address: 5 Middlefield Pl, Acushnet, MA 02743

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