Country Care Pet Resort

We became a regular there leaving our dog there whenever we traveled. However, the last few experiences made us turn away from them forever. Our dog came home with a cut on her nose once, followed by another cut on her leg another time. Both times we suspected maybe it was an accident from the groomer, or play fighting with other dogs, so we didn't think it was an issue since the cuts were small.

However, the last time our dog came out, she had a swollen eye! Again, if they were aware of the incident and it was an accident, we'd understand. But! The problem was that they never noticed it. Somehow our dog had a injury, (a pretty serious one considering its her eye), and from the looks of it, was left alone without any care or supervision for hours until we picked her up (right before closing). Her face was covered in what looked like tears, tissue around the eye was completely swelled up to the point where she can't open her eye at all. Staff and owner offered a full refund of the dog stay and grooming, and a trip to the vet.

Weeks go by the refund was never received. And they seemed to have changed their tone. From full refund, to blaming their groomer and possibly refunding the grooming cost, to finally, receiving a check in the mail for $15. Grooming was not just $15, so I have no idea what kind of prorated refund that was. We returned the check to them!

We didn't stick them with the vet bill either as it was crossing the weekend and our dog seemed to recover slowly after 3-4 days. I would never trust them to take care of my beloved dog again. 1 mystery injury after another without any acknowledgement. And not offering the refund that they promised tells me they're all about the money and have no love or sympathy for the animals.

We left our little Maltese dog here for 5 nights and 4 days while we went on vacation. We made sure he was kept in the quiet area, as it was his first time being kenneled. We didn’t have any service on our vacation, so we couldn’t call and ask how he was doing. We paid for him to be taken out to go potty three times a day, played with once a day, and groomed sometime during his 4 day stay. When we called to tell them that we were coming to pick him up, they told us that he was scheduled to be groomed. This was on day 4 of his 4 day stay. My family and I were confused as to why he hadn’t been groomed in the 3 days prior. When we told them that we would reschedule his grooming, they told us that he really needed a bath.

When we got there, they again told us he needed a bath. When they brought him out, I could see why. There was dog poop in between his toes and on his tail. We took him home and told the staff that we would give him a bath.

When we got home, I noticed that his bottom was red and there was poop caked around it. As we watched him, he dragged him bottom on the grass. We looked closer and saw that the base of his tail down to about an inch below his anus was rubbed raw and had no fur. He has never dragged his bottom along the floor and we were shocked to see the poop caked in the fur around the raw area. I called right away and asked to speak to a manager. The woman in the phone transferred me to the supposed manager and I asked her why his bottom was red. She made it sound like no big deal. She said he had diarrhea, which was common for first time borders. When I told her that I was upset and that we would have to take him to the vet, her only response was “mhmm.” I told her then that we would no longer be doing business with them and hung up.

I urge you to look for another business to board and groom your dog. We will not be returning to this business, as it seems that they don’t care enough about their clients to check on them or even clean them up