Last night, at around 11:30 one of our kitchen pipes burst. I was unable to turn off the mainline; it's original (40 years old) and couldn't be shut down all the way, so I had water leaking in my basement, in my dining room, and actually outside my house.
I had called three other "24 hour" plumbers - the first was an answering maching, the second was an answering service, and the third said he couldn't come until the morning.
I then called Ferrell, and spoke with a gentleman right away. He said he would be there in 45 minutes.
He arrived on time, and quickly assessed the situation and got to work.
Two hours later, my leak was fixed.
Considering he came out at 12:30 at night, and knowing I NEEDED to have this resolved immediately, I fully expected to get gouged with the bill. But I was charge 350. I was (pleasently) shocked.