Dodge Chrysler Jeep Of Winter Haven

**OVER PRICING AT THIS DEALERHIP - BEWARE**
Our Dodge mini van needed a new key cylinder as the cylinder would lock and we could not get the key to turn and therefor the vehicle could not be started. We took it to the nearest dealership - Winter Haven Dodge to get it fixed as other neighborhood shops were sketchy as to what the problem was and we wanted it done right. Winter Haven Dodge charged us $560.00! We knew this was an outlandish price so we called the Lakeland Dodge dealership to compare. We gave our VIN number and all the info so we could be sure we were being quoted genuine factory parts and not used or refurbished parts. They quoted us $219.00!!! We called the Winter Haven dealer back and told the service manager that they were over charging us, he gave us a $135.00 discount because he said "oh the labor was too high" but would not match the Lakeland dealership price or even come close. We felt trapped. They did the work, so we had to pay them $425.00 for a $219.00 job. Needless to say, they will never see our wallets again!
AND we will not remain silent about this. We will be filing claims with the Attorney General, consumer protection, BBB, Federal Trade Commission and the Senior Crime Project who monitors these things for people over 60 years old.
What a shame it is that there are dealerships out there trying to get over on people and especially the elderly.

I have in all my years never had an experience like this one.
I had brought my truck to this dealer for repairs, They have caused body damage to my vehicle that wasn't on the car before I brought it in. When I brought this issue to the owners attention (Mike Mahalak) He had told me that it wasn't a perfect car to begin with and why am I upset (this is a Navagator that the insurance company said was in mint condition prior to this dealer receiving it), the insurance company was paying for it anyway. I just wanted my truck fixed and was not expecting damage to be done to my truck while in the hands of the people that are going to fix it. I can not beleive the responce I had from the owner of the Dealership. While trying to fix the damage they did to my truck, they had done even more damage. I had spoke with Mike once again and he had suprised me for the second time with his responce, he said that the man working on my car is frustrated as well and that I should not be upset because I wasn't paying for the damages anyway. I explained that there was now overspray all over my Navagator, he had his staff try to sand it off and by doing so with an inexperienced person they left sanding marks on parts of my black truck that hadn't needed work. My Navagator went into the dealership with a couple of minor things to be fixed and 6 months later this is still unresolved and with more damage, it looks like heck! I am a local business owner that has contact with thousands of the locals of Winter Haven each year. I am a commissioner here locally as well. It doesn't matter who you are, this is the treatment a dealership of this calliber could hand you as well.