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10/25/2013
Had service on steam heating system in 2012 as previous home owners used Kellog's. Was pleased.
In 2013 scheduled an appointment for 4:00 on 10/24. I took time off from work and took my wife out of work early to be home for the 4:00 appointment. Waited until 5:15 and never received a call from anyone at Kellogg's saying when they would be there or why they didn't show. So I called and left a message that I would take my business elsewhere if they did not call me back within 24 hours.
The next morning I received a call from them and they had the gall to ask me if I talked to someone live to schedule this appointment because they didn't have it on their schedule. After I told them I had spoken to a live body and that I was disappointed in the service, they proceeded to give me the name of another larger outfit...Keeler Services at 607-776-5757 which I am going to go with from now on.
Details
Phone: (607) 569-2925
Address: 9696 State Route 230, Wayne, NY 14840
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