Central Coast Energy Services

I HAVE RECEIVED THE H.E.A.P. ASSISTANCE FOR MANY YRS. I APPLIED IN JAN. FOR 2012. I WAS GIVEN A 2ND AP. IN FEB. I WAS GIVEN A 3RD APP. IN MARCH. I WONDER WHERE, OR IF, MY INFORMATION IS BEING 'ACCEPTED' OR 'DECLINED' AT! I HAVE A NEIGHBOR WHOM SENT FOR THE SAME ASSISTANCE IN JAN. SHE HAS BEEN 'ACCEPTED' AND IS RECEIVING ASSISTANCE ALREADY! WONDER WHAT IS GOING ON?