Rosie's Rentals

Dear Susan Atooli Casas, Again, Rosie's Rentals has offered our deepest regrets in your experience with us. However, when making a public complaint without including all the facts is an unfair advantage. As for the access to the unit, it is typical in the industry that there needs to be a clear path to the unit. We placed the unit exactly where you wanted it. After that, you began the work without considering the fact that the unit would need to be serviced. Piling equipment and materials all around the vicinity of the unit was not out doing. When the driver came to service it, the gentleman supervising told us we would just have to come back, unfortunately that is not how it is typically done. If we must make a special trip back to a site for circumstances out of our control there of course is going to be an extra charge, this is consistant with most all portable sanitation companies. We do not have what you mention being 80 disclosures. I recommend to anyone who has not had a particular specialty service performed at their home or place of business ask as many questions possible. If you call around to any other poratble sanitation company they do not go over any extra charges that you may incur unless asked. We offer free delivery and removal includes a 1X a week service for a competatvie rate. As for the removal, I again have apologized for the delay a number of times. We have a great reputation! We are not perfect but when given the opportunity we alway remedy the situation whenever a customer is un-happy. You were not willing to allow us to make any effort to do so. Again, I am sorry Rosie's was unable to fulfill your expectations. Most Respectfully,