Morris Eye Group

STAY AWAY!!!

I would never recommend this place!



1. They scheduled me with the wrong doctor.

I have been wearing contacts for over 15 years and they scheduled me for a regular eye appointment. I was there for 2 hours and they tell me I have to make another appointment to see a doctor that will design my contacts...then I have to wear that trial pair and if they fit they will give me a Rx. Why would I need to see another doctor to check contacts that I wore when I came to this place and I have been wearing for over 10 years? Oh thats right...you scheduled me with they wrong doctor and the doctor that I should have really seen wasn't even there.



2. Watch what they charge!

My husband went there on 10/9/14 and was charged a $10 co-pay. I went 12/9/14 and they charged me a $35 co-pay. They don't know what they are doing. I have VSP and federal insurance and there should be no difference in the charges.



3. Section where you pick frames ect. has no clue what they are doing!

My husband went in on 10/9/14 and paid the contact fitting fee of $55 and paid the difference in the frame cost which his total bill came to $105.....(his frame was $225 and scratch resistance, reflective coating, lenses, and polycarbonate was all covered) he received 6 month supply of contacts and glasses for a total of $105.

For me...the girl was trying to charge me for everything that is covered under my insurance and told me that they use a more premium lens? The frame I chose was less expensive than the frame my husband picked but she told me that it was going to cost $391. I would also have to pay a contact fitting fee. I would have to come back and see another doctor. And who knows if the would charge me another co-pay? Oh she tried to tell me maybe my insurance changed? Yeah sweetie I am sure it didn't change in 2 months!



4. Never did they try to get another individual check to see if there was an error. I asked to she a manager. TORI didn't even try to help. She said I can see we aren't going to please you and we will give you your co-pay and not bill your insurance...like you have never been here before. SHE LIED! She called me the next morning and told me they are going to have to bill my insurance? So now they are trying to bill my insurance....when they scheduled me with the WRONG doctor?!? I had to call my insurance and file an appeal.



Horrible customer service! Incompetence in scheduling appointments! Lack of knowledge. Tried to over charge me! Pure waste of my time!!!



I have been working in health care over 10 years as an RN and would never ever recommend this establishment to anyone! Future customers be aware of your benefits and don't let them fool you. Patients and customers have the right to choose with a wide selection of reasonable places...this eye group is not one of them.