Superior Termite and Pest Control

Superior Termite & Pest Control is not an honest company! I have a contract with this company. Today I had an appointment scheduled for my warranty renewal inspection which I already paid for. The inspector was a no show. I was home the entire day. The only person who showed up at my house today was the UPS man delivering a package. I called Superior's office and told the Customer Service Rep that their inspector was a no show. The Customer Service Rep called the inspector and then informed me, '" the inspector said he came to my house knocked on my door and that no one answered so the inspector proceeded with the inspection". There's no Freakin way! I was here all day constantly on the look out for the inspector. Furthermore I was in my living room when I wasn't checking out the window for the inspectors arrival. My living room is situated right above the crawl space entry door. If someone tried to open my crawl space and go under my house I would have heard it. Lastly, If Superior's inspector did manage to get into my back yard to climb under my house, he would have shown up on my security camera which would have also sent me a an alarm on my cell phone. You guessed it! No show on the security camera either. Not only did these people waste my time and steal my money, but they out right lied to me. I really hate being lied to. If this isn't fraud then I don't know what is! Is this how Superior Termite & Pest Control weasels it's way out of it's contract with it's long term customers? Hey Virginia State Corporation Commission, I hope you're taking notice of this slime bag company. How about imposing some consumer protection regulations.

(MAY 15, 2018 ADDENDUM): It's been almost 2 weeks since Superior Termite's Office Manager told me she would refund me for the Warranty Renewal that I paid to them for the inspection they failed to perform. As of today I have not received a refund check as promised. The folks at Superior Termite have demonstrated the worst qualities in a company. (1) The employees of the company are incompetent. They inspected the wrong house, not even on my lane. They did not verify the name of the owner of the house nor did they verify they were at the correct address. (2) The employees of the company are not customer oriented. The company failed to believe me when I told them that their technician failed to show up for my scheduled appointment. That's (not) how you treat a "Valued Customer". Instead, Superior Termite showed a complete lack of customer appreciation when they failed to show any concern for my time and the situation that they caused me. For me the customer, my time is more valuable than the money that I seem to have been cheated out of. (3) Since Superior Termite has not refunded my money as I demanded, it is safe to say that the company is nothing more than a licensed corporation of common thieves.

Based on my experience, I urge all customers and especially Real Estate agencies to reframe from utilizing this sad little company for your termite and pest control needs. Why would you want to take the chance of exposing your clients to the unethical practices of Superior Termite & Pest Control. Please! STAY AWAY FROM THIS COMPANY.