AZ Air Conditioning and Heating

Thank you for a professional job at my house. We are comfortable and happy with our new unit. Wish you success and I’ll will refer you to anyone who needs your services.
Best wishes!

Very Impressed. The "Crew" showed up right on time and the install went perfectly. They all worked like a well oiled machine, cleaned up after they were done, and the system works like a charm. "WELL DONE"!! Thanks so much to you and the "CREW"

The central air in our newly purchased condo in Los Angeles was very old and needed to be replaced (both cooling and heating). The heat pump condenser on the roof with its condensate line, refrigeration line, electric cable, and switch box were all rusted and the air handler (fan coil) inside the unit was also in a poor shape. On top of that, the air handler was located inside the ceiling in the unit entry area with no access to the equipment (all dry walled by previous owner). This was rather a complicated job especially with our time window being about a week. In the mean time, the condo had to be re-painted so the HVAC replacement job had to be coordinated with the paint job. I got two written estimates with looking at the condo and one estimate over the phone. I liked both companies that gave me written estimates, but I easily chose the AZ Air Conditioning and Heating, Inc. located in Van Nuys. First of all, they are Costco Contractors and they are recommended by Costco. Second, they install Lennox equipment with 10 years equipment warranty and 5 years labor warranty. The other contractors offered only one year labor warranty. Third, there was a very generous Costco cash card rebate offer that made AZ overall estimate competitive. Forth, I was impressed with Matt (AZ Comfort Consultant). He was extremely knowledgeable, professional, and friendly, and above all understood my time constraint. He explained to me how they will cut the dry wall and replace the pancake air handler unit (made by First Company) and then install a panel for future access. They will fix the ceiling and make it ready to be painted. Additionally, AZ will get a city permit for the job. The next day, Raul and his two-man crew arrived at the place at 8:00 AM (as promised) and started the HVAC replacement job. They were simply OUTSTANDING. Raul paid so much attention to the details and made sure everything was done correctly and neatly. I was really impressed with their professionalism, knowledge, and attention to details. The job was not easy, but they were equipped and ready for it. They covered the hardwood floors and cleaned the whole area after the job was done. As Matt told me, they replaced everything in the central air system including a new Honeywell touch screen digital state of the art thermostat, a new safety switch, and new circuit breakers. They almost completed the job on the same day, but unfortunately, the ordered panel was a little small for the area. No problem, Raul measured the area and ordered a new panel including a vent area for the intake to be installed the next day. As promised, Raul and his crew came to my place and installed a new panel, patched the ceiling and made it ready to be painted. Again, they were really EXCELLENT. I am so glad I chose AZ for my HVAC job. This was a really good decision. I am sure all the AZ crews are good, but I will always ask for Raul. The AZ Air Conditioning and Heating did an extremely excellent job for me and I sincerely thank Matt, Raul and his crew, and Doreen and Jennifer (who were so nice and helped me with the appointments and schedule reminders) for a job well-done. I also thank Zach and Joe for running such an outstanding HVAC company in Los Angeles area. I truly appreciate the wonderful job you did for us. I strongly will and have already recommended AZ to friends and I will definitely come back to AZ for future HVAC-related work. Yesterday, I got a very nice certificate of the Warranties on Parts and Labor with all the information I needed, a detailed job invoice, and a thank you letter from AZ in a nice folder. Very impressive, not too many companies do these things any more. Go with AZ Air Conditioning and Heating for your HVAC jobs, and you will be glad you did.

Parviz M.

I recently met AZ Air Conditioning & Heating at their exhibit at the Costco. We set up an appointment for a free estimate at my home the following week. We recently purchased a home needing a new HVAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before AZ Air Conditioning & Heating arrived. I had one contractor out who said they could "fix" my 17 year-old unit for $1,200 – a unit that was really beyond its' life expectancy. I had also seen my daughter's experience purchasing a unit for her home. No one measured anything--they just told her which unit she needed and how much. I didn't have high expectations. I was prepared for the typical quick look at my exiting unit and a quick estimate. To my surprise, AZ Air Conditioning & Heating set up their computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy's website. (Did you know that most homes have units that are too large? Yeah, I didn't either!)

AZ Air Conditioning & Heating actually had a copy of the Department of Energy's website in his presentation materials. I never had to mention Manual J or Manual D, as AZ Air Conditioning & Heating beat me to it. I honestly felt like we'd had an education. He also didn't try to sell a particular unit, but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met AZ Air Conditioning & Heating installation technicians who were professional and very neat. Such genuinely nice people! They take pride in their work and workmanship and, most of all, in their customers' satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times throughout the season to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them.

John D.

I wanted to send you some comments regarding our recent Heating/Cooling system - feel free to use this information in your future sales activities. We found AZ Air Conditioning & Heating via their web site - the site was very easy to use - and I was able to define our project and get responses back quickly. Our heating/cooling project was driven by a couple of key factors - our old system was 12 years of age 5 Ton Carrier; we wanted to install a more efficient system- so it was key that we get a system that uses minimal electricity in the winter and the summer. We only had been in the house for 6 months so I did not have the historic usage for the summer months – but I figured we were currently running 1800 KWH - so our new system had to reduce that usage - I did a lot of research - I found that two factors were key in selecting a "partner" to provide our new system. First - they had to do a proper load sizing for the home; and they had to have experience installing / servicing the products. Key on the sizing was that an oversized unit would actually be less efficient and could cause some rooms to be too cold or too hot. We had quotes / estimates from other companies from recommended vendors. All of these companies had the historic experience: they all did heating and cooling analysis - but the quality of these assessments were driven more by my questions than any proper sizing or measurements. All these companies recommended a 5 Ton system - even though most of their calculations came up at 4 ton - their logic was that with global warming average temp might be a lot higher soon. Only one of these companies actually gave me a hard copy - AZ Air Conditioning & Heating others provided me with two separate load calculations - both recommended a 4 Ton system based on the information we provided. The calculations were given to us and were easy to read and understand. We went with a Lennox unit - hybrid system. The Lennox Unit has a great warranty on the whole system - which was another key for us - we are going to be here a long time. So far it runs great, very quiet - I love getting my utility bills now as we can see the improvement and savings. When the time came to install the equipment - the AZ Air Conditioning & Heating crew showed up on time, ready to get to work. The new unit arrived at approx 8:30am - and they got to work right away. We had the condenser unit relocated, and the heat pump / furnace is a 95% efficient device- which required new venting. The team reworked the cooling lines for the new location. We are very happy with their performance.

I am glad I chose AZ Air Conditioning & Heating as the contractor for our new Air and Heating system. The choice boiled down to who provided me with the best value. I was not looking for a Cadillac, rather a system that was much more efficient than the Carrier unit I have had for 10 years. The analysis provided to me by AZ Air Conditioning & Heating after their extensive evaluation of our home's design conditions and our heating and cooling requirements convinced me that this company has done its' homework and knowledge of our needs living in a humid environment. We liked Lennox and asked AZ Air Conditioning & Heating for that brand to be installed. He then recommended a Lennox Condenser and Furnace Package that qualifies for the Federal tax credit and the TEP rebate. This replaced the 5 ton Carrier I had which was much less efficient. We have thus far used the new AC approximately five months since it was installed. It reaches the temperature we have set so much faster and is not operating as long as our old unit plus the Condenser is much quieter. Our recent electric bill was almost $150.00 less than the previous month. The other two Contractors who gave us an estimate were not near as thorough and were clearly pushing us in the direction of more expensive systems. The warranties on these units were no better than the Lennox system. The additional warranty provided by AZ Air Conditioning & Heating was a plus.

The installers were very knowledgeable and professional. Proper installation is very critical. As a retired Quality Eng. Manager I am well aware that any system is not reliable if improperly installed. Overall I am confident that we made an excellent decision in choosing AZ Air Conditioning & Heating.

When my home's fifteen-year old Bryant 5-ton AC Furnace split system needed replacement, I requested estimates from three HVAC businesses in the area that received excellent reviews on Angie's List. AZ Air Conditioning & Heating was one of them. I used to be a maintenance supervisor at an elderly apartment complex so I do know a few things in the field. As I explained to each estimator, my two main complaints with the existing Bryant unit was that it would cycle on and off frequently resulting in uncomfortable temperature swings both in summer and winter, and that the unit was much too loud inside and outside the home. To reduce the noise level, I asked each estimator about relocating the unit to the roof. Each said that it could be done, but AZ Air Conditioning & Heating was the only one to have the company's Installer come to my house to look into it directly. AZ Air Conditioning & Heating explained that, despite the claims of other estimators, although roof relocation could be done, for several logical and clearly explained reasons, it was really not the best way to go. Alex further explained several additional measures that could be taken to reduce inside noise if a Lennox variable speed unit was installed in the current HVAC interior location. Based on price and some unrealistic promises (and bad decision making), and despite my wife's preference for AZ Air Conditioning & Heating, I decided to have a 5-ton Rheem unit installed by a different company. As soon as the Rheem blower was turned on for testing during the installation procedure, my wife and I both realized that the noise level was noticeably louder than noise from our old Bryant unit. To make this too-long-story somewhat shorter, I refused to continue with the Rheem installation, and demanded the company remove the unit. Taking AZ Air Conditioning & Heating's advice, I then had AZ Air Conditioning & Heating install a Lennox 17 SEER XC 17 SL280V 4-ton two stage unit. To further reduce noise levels, AZ Air Conditioning & Heating cleverly enlarged the return intake, lined the return surface areas with high quality sound board, and re-covered the HVAC room with metal. Four AZ Air Conditioning & Heating technicians worked all day and did a very thorough and professional job. My wife and I are quite happy with the result. The Lennox heating is very even and the blower sound is much reduced. During testing of the AC the indoor unit was very quiet, and my neighbor is really going to be happy with the reduced compressor noise next summer. Except for the occasional ribbing from my wife, the finished result turned out much better that I expected. Good job AZ Air Conditioning & Heating!

AZ Air Conditioning & Heating sold my wife and I a new gas furnace on Tuesday and promptly installed the furnace the next day. That is a remarkable convenience. Earlier today, I had a phone conversation with their Service Manager. I told him that I was favorably impressed by the two service men who installed our new furnace. They were very polite. They really "worked their tails off" until the job was as complete as they could make it. The installation task in our home was not easy. There is one indoor access to the basement. That access is two narrow doors that are not conveniently lined up. The space between the two doors is space with less than six feet of head room. Throughout the day, I did not hear one word expressing how difficult the job was. They were perfect gentlemen working as a team to complete their assignment. Roger was the leader and Todd was the helper. Our salesman was extremely helpful and knowledgeable. Clearly explained several options and recommended a very reasonable choice for us. He patiently answered a lot of questions that were prompted by misinformation we had received from a local vendor. We felt very confident when we signed the contract. We are presently waiting for AZ Air Conditioning & Heating to adapt our present thermostat rather than install the digital one that is most appropriate for our new furnace. I fully expect the Tech to be equally talented and very pleasant.The bottom line is that we have a lot of respect for your company and the employees who have served us over the past two days.

I would have to agree with all of the comments on what an excellent job You and your team did. I received new ducting along with a heating system on two of my rental properties. On one of my rental properties there was asbestos and the home was recently remodeled. So of course I was worried about the asbestos and the mess it may cause. The job was done timely, NEATLY, professionally, and SAFELY. You and your team completed the job as promise with no hidden fees. Thanks again.

Thanks for an excellent job with my AC/Heat units. Everything was A+ professional, clean, super fast (and a major relief to have done). They even coordinated with my roofer so that as the roof was being torn off above them they carried on and installed my new units with speed and precision. I’m super happy – and warm right now (can’t wait till summer to enjoy my new AC). Would recommend you to anyone!!! Thanks for everything.

Words fail when one trys to express how impressed and appreciative we are for the crew, who carried out the Sales Person’s promise of a job done to the highest standards. I had trouble believing it as I have had experience with contractors who initially impress, but leave you wondering how shoddy workmanship became the norm. A complete replacement of AC and furnace, relocating from beneath the house to the attic. They could have cut corners and left the old equipment in place, but having pride of workmanship, they took the extra effort to completely remove the old furnace from a cramped and difficult crawl space. The crew worked tirelessly for 14 hours straight to get the job done, AMAZING. Thank you Ray for your high standards, and thank you for your workmanship and caring.

So, I noticed water leaking from my pressure relief valve where the water main enters the house. I checked the pressure inside the house and it was at 140psi. Knowing that the Pressure Reducing Valve was bad, I called A Z Air Conditioning And Heating who was able to come out that same day. I was advised there was a "house call fee" of $75 which would not be applied to any work completed. After getting a manager to agree to apply the service charge fee to the work (like any other business would do) I explained the exact problem, down to which part was bad (3/4" PRV dual Union).. available at Home Depot for $104. I asked what they charge per hour and was explained that they charge "by the job", not by the hour. So I asked how much this job would be (after explaining every detail of what was needed). They said they would need to see it first. Well the guy showed up and confirm the PRV was bad based on the water flow from he relief valve. He then walked me over to his truck where he took out a book and opened up the PRV replacement page. He pointed to the size valve on the page and the price next to it was $675!!!!! Holy crap. I told him he was insane. It would take about 20 mins to replace, so his labor rate is actually higher than hiring Johnny Cochran as a defense atty in a celebrity murder trial. I told him to "f-off and leave" but he said I had to pay him the $75 service fee. I again told him to "f-off" and advised that I asked how much it would be before he even came out, and they were not able to tell me, but he actually had a printed page from the company stating the price. After he called the manager he came back to me and said I still had to pay the $75. I told him again to "f-off" and he left. I later got a call from the manager stating they would not be charging me for the fee after-all. I then went to Home Depot, bought the part and it took exactly 12 minutes for me to install, adjust, and confirm the house water pressure was back to a safe 65psi.

AZ Air Conditioning & Heating installed new central air conditioning in my apartment and did a fine job. All of my dealings with them were friendly and timely. They worked hard to get the job done well and to make sure I was satisfied. They arrived on time, answered email and phone communications promptly, charged what I deemed to be a fair price, cleaned up at the end of the work day, and were pleasant to have around. I was very happy with their service and would recommend them without reservation. Excellent in every way.

AZ Air Conditioning & Heating installed a multi-zone ductless split system in my 1870s house in the conejo valley. Although I was considering high-velocity to avoid visible duct-work, I am grateful to AZ Air Conditioning & Heating for discussing the pros and cons of the various systems and convincing me that ductless was a better option for my house. It ended up being cheaper, less invasive and simpler to install, and avoided having a noisy air-handler in the limited space available in the finished attic. AZ Air Conditioning & Heating also put a lot of thought into the installation. They found clever ways of hiding drainage pipes where other contractors said they would have to build a soffit. Done quickly and on time. Would highly recommend to all my Faimly and friends in the conejo valley.

Called AZ Air Conditioning & Heating on a Sat. morning for a problem I had with my Furnace. In a panic because I was leaving on Vacation the next Day, AZ Air Conditioning & Heating sent a Tech. within a few hours to solve my problem. It was a big load off my mind to be able to feel safe about my furnace while I was Gone. Special thanks to AZ Air Conditioning & Heating, and their very knowledgeable Tech. He really knows his job very well. I will always rely on AZ Air Conditioning & Heating for all my future Heating and Cooling needs. I will also recommend them to all my Friends and Family.

I had a Central Air Conditioning Installation in Historic Home by AZ Air Conditioning & Heating. “From planning to completion, your company demonstrated excellence both in craftsmanship and customer service. You really took the time, during your initial free estimate, to carefully look at the unique details of our home and help us understand precisely what equipment and layout would best suit our needs.”

We just wanted to express our appreciation for the excellent AC/heating installation service by your Sales Person and his team. It was effortless on our part. He was informative and explained our best options thoroughly. While his team was very professional, courteous, neat and clean. he even followed up the installation to make sure everything went well. Even the time estimate was extremely accurate. It is becoming all too rare these days to find a company that goes to such great lengths to satisfy its customers. We hope your success will show others that old-fashioned hard work and consideration for customers are values that are rewarded in our society. Thanks guys. We would recommend your company and team to anyone.

Your company were phenomenal to work with. From the initial meet-n-greet to the final inspection, everyone was professional, and friendly. Their workmanship was exemplar. Everything went as planned… The install team was awesome…follow up was great… I’d highly recommend your company and crew!!! Erik

Installed an HVAC system with all the necessary plumbing and electrical – a complete turn-key system. The old system was in the basement – the new one is in the attic with the condenser on the roof. While gathering info to remodel my son’s new-to-him house, we saw an ad, Their Sales Person responded, came over and listened to our needs. Since this is a whole house remodel and we have never had an HVAC system before in any place we lived, he had to take us from A to Z. He then left us a bid.. We got several other bids and went to homes where they had systems installed. After much painstaking research, we settled on his company even though they were not the least expensive. We then waited until we had the contracts for the rest of the house in place. He would call but when I told him I would call when we were ready, he stopped. We called him with a few questions four months later and asked him to come by to go over the bid once again. We got everything nailed down and set an installation date for 3 days later. The crew came with a head supervisor and were busy uncrating when we arrived. The Sales person was there first thing in the morning to make sure the job started to our satisfaction.’ We went over placement of registers, intake and condenser…

Very unprofessional. I was given a verbal quote of $750.00 to fix my water heater and the tech told me he would return the next day to install the part. The following day I still had not heard from them and called. The tech told me he was having a hard time locating the part. He called back 15 minutes later and told me that he had found it but it would now be $960.00 to fix my water heater. When I asked to speak to a manager, he told me that it was an expensive part and that was the new quote. In my experience most professional businesses will give a written quote before doing the job and not just raise it when they see fit. I will never use them again.