Russ Appliance Service

I will post a new review "IF" I ever get the part installed. Thurs 12/8 Russ Appliance came by & manually defrosted my freezer. Said they will install the part tomorrow, Friday 12/9 between 12-4. I was stupid & wrote a check for ALL labor & the part $200+. Never showed up or called Friday. I called 2x. Both the owner & the tech. Call on Sat & left messages, too. Call owner Monday, 12/12. He said the tech was sick Fri & he had car trouble. Said he would be out 4:30 or later either that day or the next day, Tues 12/13. Never received a call on either day, then they never showed up. Called the owner last night, Tues 12/13, his mailbox is full. Called the tech & left a message. Today, Wed 12/14 still have not heard from either. Call just now @ 11:15 & I get a message that states “the person you have called is unavailable right now, please try again later.” I get that message for both the owner & tech.

Same day service. Good prices. And very professional and friendly. Will definatly recommend them to my friends and family.

This appliance repair service is very shadey. Also do not buy anything from his store (Des Moines Appliance) as I bought a refrigerator from his store with a 30 day warrenty. It worked 2 wks and quit working. I found out it will take $300-$400 to repair. This man refuses to fix it, replace it with another, or give me my money back. He also refuses to answer my calls or return voice mail.