Yamato Japanese Steak House

HORRIBLE EXPERIENCE!



I will try anything once but this was the second time I've been to Yamato and will never return. We made an 8:15 pm reservation Saturday night and arrived around 8 pm. We were seated about 8:05 pm at a Hibachi table. Our orders were taken promptly after we sat down. Two of my friends ordered from the hibachi and two of us ordered Bento boxes. A chef didn't come to our table to start cooking until almost 9:15 pm. At that point my friend asked the server when we would get our Bento Boxes since everyone that ordered from the hibachi was getting their food. He went to check and said there was an order in front of ours...this is after we had put in our order over an hour ago. At that point my friend said she wasn't hungry anymore and cancelled her order. The server came back and said the manager didn't want her to be unhappy and offered to comp her meal. I waited just as long and was not offered an apology nor any compensation for my meal which was fine. I paid for exactly what I got but I WILL NEVER BE BACK. The server was rude and unapologetic and the food was average. What really added insult to injury is when they comped my friends meal but brought her a ticket for $2.65 for her diet coke which by the way she got in the bar while we were waiting on a table.

First time to eat here and it is GREAT!! Hibachi is mine and my husbands favorite. Service was excellent and prices were good. We will definitely be frequent customers. didn't order sushi but will next time.

Hibachi... Sushi Bar... Dining Room.



Great food and atmosphere. The best Sushi in Tyler with great variety of Bento Boxes. Great Bar and friendly service.



Plan to go there often