Two Men and a Truck

I would NOT recommend that anyone use this franchise of 2 Men & a Truck. I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!!

I moved in early July using 2 Men & a Truck – Troy franchise (1250 Rankin Dr, Troy, MI 48083). On the move day the 3 movers showed up a little late to assess the items to be moved. About ½ hour later the local manager showed up and looked at all out items and indicated that the team should be able to move all the items in 2 loads, at worse 3.

While the guys were loading the first haul, we made a comment that more could fit on the truck, but were told to mind our own business, they have been doing this for years, let them do their job.

We should have realized that after the 2nd load (this load also could have been optimized, but we said nothing), that this was going to be a long day. It was already a drizzly humid day, so the weather as well as the guys not working well with us should have been an indication, but I was still holding out that we would move everything in the 3rd load.

When we got back for the 3rd load, the guys haphazardly loaded the truck and (while the truck was so poorly packed, they could have easily fit everything in that load), they indicated that they could not fit any more and that this was their last load, they had another job to get to. This was along with the comment that everything would not fit in the new house or garage, so they were not going to move it.

I had an emotional breakdown at this point. And my partner called the main office. After some (not very pleasant) ‘discussion’ with the main office, the team agreed that they would return for a 4th load to pick up the remaining items. Keep in mind, it was approaching rush hour, and were paying these guys by the hour, so another load over rush hour would easily add 2 hours onto the move charge (which it did).

So be it, I said, I need everything moved out of the rental house and into our new purchased house today, no ifs, ands, or buts. However, in the process of being told to do this, they decided that they would stack the items in the garage so haphazardly, that I could not unload and organize the items by myself and needed help. They also thought it was a ‘cool idea’ to put our living room couch on the bottom of the stack IN THE GARAGE!!

After complaining about this, the manager agreed to send over a couple of guys the following weekend to help me unload the garage, put the couch in the house, and reload the garage so everything could fit WHICH IT DID. But it was already too late (as I was told) to file a complaint that the couch back (material) was ripped and that 3 items of furniture were scratched pretty bad, since the time limit to file this type of damage complaint is 7 days from the move date, and this was after 7 days.

So they did nothing. I would NOT recommend that anyone use this franchise of 2 Men & a Truck. I have had previous experiences with this company with no complaints, but DO NOT USE THE TROY FRANCHISE!!!

this is my second and last time using this company. I hired them on 2/15/15 the movers did not cover any of my items, they damaged my marble table and broke the base to my large screen television. Initially I dealt with a man named Josh and things seemed to be going well. Then when I had to deal with the manager Kyle all hell broke loose. He was very fast talking he kept trying to tell me that I did not take out the extra insurance and that he was only mandated by the State of Michigan to cover my items for 20 cent per pound on each damaged item. After her was such a jerk and at least three times of me telling him I paid for the additional coverage it seemed as though he got even more aggravated. He said my Dining room pub table was simply an end table and they only weigh about 20 pounds needless to say I told him he was wrong it wasn't an end table it was a dining room table he became a bigger jerk. I asked for the corporate number he would not give it to me I had to call an entirely different location to get the number to be able to file a complaint with them. THIS FRANCHISE IS RAN BY IDIOTS WITH VERY ARROGANT ATTITUDES. DO NOT USE THEM IF YOU ARE LOOKING FOR PROFESSIONAL SERVICE. NOT ONLY THAT THIS MANAGER GUY HAS SENT EMAILS REQUESTING ALL THE INFORMATION THAT HE ALREADY HAS PICTURES AND PRICING INFORMATION. NEXT STEP IS COURT