Aqua Rec's Fireside Hearth N' Home

Customer service is horrible, call to make an appointment for cleaning was told be getting a call back. That never happened, then when showed up finally took my credit card info but never charged it? Then get phone call you are delinquent to it over to collection agent. What happened to my credit card info?

As far as the below review, there is obviously more to this situation that was presented in this review. I would be glad to discuss this with ANYONE who would want to look into the "other" side of what transpired in this transaction. We (Aqua Rec's) have been in business for over 35 years and deal with thousands of customers a year, but what is stated in this review, what we ended up resolving with the customer, and what really transpired is quite different from our perspective. Reading this review is disappointing to say the least. Thank you, as you can reach me anytime at (253) 682-1792. Chris K. (Aqua Rec's)

DO NOT BUY from this company !!! Poor morals and ethics along with poor customer service. We made a down pymt of $2,000 in Feb at the Home Show with David Luciano (traveling salesman) we were told to pay it off by June. I went in to talk to Rick Fortin (in store salesman) a couple weeks ago and explained we could not afford to finalize the purchase due to unforeseen legal expenses from an impending child custody matter and I requested a refund less the 25% cancellation fee. He said he would talk to Chris Kovacs (General Manager/Sales Director) and see what they could do. NO FOLLOW-UP occurred, so I went in today to talk to Chris Kovacs and he wouldn't see me, so I talked to Rick again. Allegedly some guy Mark called and left a message about it. No they didn't. Regardless, now we are being told to write off the money and the 25% cancellation fee applies to the ENTIRE purchase not the down pymt. Then I'm told the only way we will ever see our money is to pay off the unit because they already paid everyone their commissions and they bought the unit. So I ask to see the unit, It is in the back S/N 13052543. So I guess it will sit there. I have worked commission, WHY would you EVER pay commissions before the product is PAID IN FULL. VERY BAD business practice! Rick said even if they sold the spa to someone else they would still keep all of our down pymt money. So I ask if we could transfer the purchase to someone else (at least we could recoup some money) and I am told NO again, they are coming up with every excuse they can to pocket the down pymt money.