Affordable towing & automotive

Cannot say enough about this business and it is my pleasure to write on their behalf. My car broke down just off I-40 in Statesville, NC. The app for my auto insurance company gave me a listing of area repair shops and I decided to go with Affordable Towing & Auto Repair at Turnersburg Hwy there in Statesville.

The facilities, including the waiting room, office, and repair area, were clean and professional. I was warmly greeted by Nicki, the receptionist/administrative assistant, and made to feel comfortable within their waiting area. The area was decorated for the Christmas holiday and had several large and well-kept live plants, as well as comfortable seating. The waiting area also has professional signage including a menu of inspection and repair costs per type of vehicle.

My vehicle, a 2010 Jeep Grand Cherokee Laredo, was quickly evaluated within 15 minutes of its arrival by tow truck. The owner, Daryl Jones, brought me outside to show me exactly what happened to my vehicle to cause it to become so quickly disabled. He then gave me several repair options and suggestions and brought me inside to his wife, Nicki, who immediately researched and shared parts and labor costs. I also asked about the possible costs of a new engine, mine had locked-up, and Nicki immediately used my VIN to make phone calls to explore local used and dealer new costs.

Despite my vehicle’s serious mechanical needs, Daryl and Nicki Jones were extremely professional AND hospitable, even allowing me to borrow a cell phone charger AND offering to pick up some lunch for me during my long stay and decision-making. I was extremely impressed by this business and would highly recommend them for your mechanical needs!