Virginia Academy of Fencing

I would give this review 0 stars if I could



I have had the most appalling experience in dealing with this company for the past several months.



I purchased a 6 week introductory class for my son. After attending only 1 class, he contracted the chicken pox and was contagious for 2 weeks. He subsequently missed the next 2 classes. When I asked if canceling the class would be advised since he had missed 2/3 of a 6 week course, I was told that would be fine. Thereafter followed several MONTHS of trying via phone to get a refund instead of a class credit, only to be told they would "check on it" and get back to me. I never got these promised return calls, and would have to call back and explain everything again. This happened 3 times over the course of 3 months. The last person I talked to flat out REFUSED to put me through to a manager. And refused to even give me the name of a manager I could write to.



Now I have been told they do not offer refunds. Ever. But they will gladly hold my $99 until my son's currently booked schedule permits him to take the class.



No apologies whatsoever were offered for the rudeness and non-professionalism of their employees.