Clair Pruett Photography & Video

This is the one thing that I was not happy with. Engagement photos were included in our photo/video package and came out just awful. My husband & I didn't feel like he (Rich) listened to anything we said, made no attempt to take photos that matched our personalities and we felt rushed (in & out in 30 minutes). We had my future sister-in-law (Aaren Lee Photography) re-take these and came out beautifully.

The planning process after the engagement photos went pretty well. We made it known that we did not like Rich's style and so chose a different photographer (Maureen). We went talked about what we wanted and went through a list of photo ideas together so we felt really comfortable that our wedding photos would be better.

The photo proofs were emailed to us within a month and I was immediately disappointed with most of them. While the quality was good I was disappointed that every single family photo was taken in the same location of our reception venue: the same set of steps with the ADA lift to the right & table jack to the left. The venue was amazing but every group shot was the same. Another thing was that my brother-in-law was captured in maybe 3 photos total- no pictures with him and no pictures of he and my sister together. I should note that Clair Pruett asked for a detail of family, anyone in the wedding and their significant other...I thought my matron of honor (my sister) and her husband would be photographed. I was wrong. Dress was bunched up, people not looking at the camera, glare from my husband's glasses not adjusted.

We started the album process by July (wedding was in May). You make a favorites folder on the website to choose the album photos then submit it for the album. After that, their designers need 2 weeks to review our picks then set up a meeting. We submitted our photos for the album on 8/1 and couldn't get an appointment until 8/21 to review the photos together. We were told the album layout would be ready for review within 2-4 weeks. After almost 6 weeks, I wrote them to ask where the album layout was and was told that they were behind (shouldn't someone have reached out to tell me that?) and then miraculously our album layout was emailed to us the same day, 10/1. We met again to review the layout and at that time, we asked if the photos would be touched up, cropped, etc. and were told no, they don't do that. We were so perplexed- no touch ups up at all? Lighting adjustments so that all the photo lighting is the same? Crop out this table jack and ADA lift? After a little bit of an argument they said okay and made us go through each photo that we wanted fixed and what we wanted done to it. Isn't this what photographers/editors are supposed to do? Maybe it's just me.

We got our final album back in April, 11 months after our wedding.

As for the video, Bruce was great to work with on the day of but it was like pulling teeth to get a status update on the final product. The video quality was great but the edited video didn't contain one song that we submitted- not ONE. At this point (January- 8 months later), I was tired of complaining.

There is not one photo that I am excited to blow up and hang on a wall (married almost a year now and still haven't hung any up).

We are planning to have photos re-taken for our one year anniversary.

PLEASE READ THIS REVIEW BDFORE YOU GIVE THIS VENDOR YOUR $$$$ ! You WILL NOT have your album for AT LEAST 6 months AFTER you finalized your album pictures, design, etc. Do you really want to wait until AFTER your 1st anniversary before you get your pictures??? The video came 10 months later after many follow up phone calls. They cited a fire in a hard drive was to blame, but they had our data and this would take longer. The album is promised to their patrons within SIX MONTHS after finalization of the album. Here it it... 7 months later and no album. Clair Pruett stated "This is our TOP PRIORITY", but there is no date that has bee promised. We don't even have our wedding proofs yet! Who cares about professionalism and service when you can't get your product in a reasonable time.... or at all. This company is not worth your time or money. By the way, all the 5 star reviews are bogus.because they ask their clients to post a 5 star review for a free extra picture. DON'T GO HERE.