The Granite Source

We signed a contract on a spec home that was about 50% complete and Springfield Granite Company was the sub doing the granite counters. Since we signed the contract, we were allowed to do some customizing which included selecting our granite. The builder asked us to meet him at Springfield Granite Company (also known as The Granite Source) and we made our selections. We thought we'd be receiving quality product and quality installation work. What we received was exactly the opposite. They cracked the granite on installation directly in front of the kitchen sink. They call this a "natural fissure" and only would epoxy it. The entire kitchen island had rough edges and burrs that had not been finished properly. Also, most of the granite was "halved" in the middle of the section; the seams are very visible. Additionally, one rectangular sink in the master bath was cut so poorly that there is no straight line to it. Sloppy silicone work, scratches in the granite, etc.

We dealt directly with the owner of this company and he did come out to look. He was not happy with most of the work but indicated the crack or "fissure" was pretty normal and would not be addressed other than the epoxy. And the sink in the master was a big concern as it was going to possibly involve a tear out/start over which neither party wanted. He did send out his lead installer who addressed some of the items within his scope, such as the rough areas and burrs, some of the pitting holes, but could not address the crooked sink and did not address the scratches or poor silicone work. Bottom line is we got the run around on resolving the sink issue and we had emails and phone calls that were ignored by this company. This company simply does not care about their customers, have poor follow up, and produce poor quality workmanship in their product. Caveat emptor...run fast in another granite company's direction.