Altitude Trampoline Park

This was my family of five’s first visit to any trampoline park. I called in advance to ask some questions and looked online. However, there was still much about the experience that was confusing to me as a first time visitor, ie lockers, how we would be notified when our time was up, the correlating times for each wristband color, amount of time and information needed on hand to fill out waivers, having non-walking infants on the observation deck, etc.

If the sales associates had engaged with us, volunteered pertinent information for a first time visitor I believe our experience would have gone more smoothly and been more fun. It’s as if the associates assume that everyone knows the routine at the park. The communication was sorely lacking, frustrating, and inconvenient.

Nevertheless, Zachary, the manager on duty at the time, was patient and well composed. Though he also could have been more thorough with us at our check in. I believe that Zachary cares about his job, his staff, and the visitors of the park. He seemed to want to ensure we had an enjoyable time despite our initial hiccups.

Because of the way that Zachary worked to resolve our issues, I would consider planning another visit to Altitude Skokie, and I may recommend this location to others.