Burlington Marble & Granite

I had a terrible, stressful experience:
Countertop templater was several hours late.
When I arrived for my countertop layout, the door was locked.
During templating and during layout, two different contractors told me that my countertop would not need a seam. I was finally told several weeks after my templating appointment that the countertop would in fact need a seam.
During installation, the subcontractors told me that no one had verified that the sink template provided by the manufacturer actually matched the sink cutout. They left before finishing the job because they had not arrived with the tools to correct the problem. I left the owner a message describing what had happened, and he sent them back to finish the job without speaking with me first to verify that I was okay with them coming back so late in the evening. The installation took more than three hours, and ended around 8:00 at night. I was originally told that it would take around 90 minutes.
I was never told by the company that the templater/installer was a subcontractor.
The company charged me for the full amount of the countertop, including the sink cutout. When I requested the sink cutout, the owner said that my cutout was probably in the trash and he would cut another piece for me. Several weeks later, he said that the cutout was actually from a different piece of soapstone, not the piece specified in the invoice and that I had ordered. I told him that I wasn't interested in buying this piece, because it wasn't the piece I had ordered. I offered to pay for the rest of the countertop, but not the cutout. In response, he threatened to file a lien on my property and told me that he is sick and tired of customers like me who are looking for conflict. He made no effort to come to a compromise that would be mutually satisfactory. He told me that he WILL win this in court.