Wasatch Exotic Pet Care

I brought my Quaker parrot in because he had taken ill. I was initially told that the appointment would be considered an emergency visit because all appointments were booked for that day. Upon arriving to the clinic there was a cancellation and I was told that my parrot would be able to take that time slot, so I would not have to pay the $50.00 emergency fee.
Due to my pets declining health I ended up euthanizing her. I realized after arriving back home that I had in fact been charged the emergency fee. I called and was told that " all appointments that day were emergency visits". This just didn't make sense because when we first arrived the receptionist announced to the tech that the " emergency bird" was in. It was only later during the visit we were told about the cancellation and that we would not be charged the fee.
For me, it's not really about the $50.00 ( I ended up paying $350.00 for an exray etc) it's about customer service. When you are running a business all staff members should be on the same page.

I take my rats to Wasatch Exotic and have been treated by Dr Payne, Dr Woods and Dr Harris. They are all extremely knowledgeable and kind. My rat just had her 3rd tumor removed by Dr Woods. She did and excellent job. The front desk is also very compassionate and kind. Had the pleasure of working with Rachel and Larissa today. They were great! Thank you for another wonderful experience.

My partner and I took in our young 5-6 month old rabbit. Dr. Wood was so wonderful. She created an atmosphere of kindness, reassurance, knowledge, and care. We adopted our rabbit from the Humane Society, and he had a scab when we first adopted him that has now healed, we wanted to just come in for a wellness exam to make sure everything was in the clear. Our rabbit Leo is a bit sassy and bites and scratches because he's trying to say he's the head rabbit in the house. Dr. Wood taught us some great techniques to do when your rabbit snips at you. She is very intelligent and knows what she is talking about. She is kind, and filled the room with smiles after what I imagine was a long work day. Thank you Dr. Wood for your help and for taking care of Leo for us! The front office staff was very inviting and friendly too, they seem to be doing very well even though they are in a temporary space while their new space is being built. Also I learned about Oxbow small animal products!

Dr. Harris is the best! She has been treating my rat babies for nearly five years and I have never been anything but impressed by her knowledge, skills, and caring attitude. I wouldn't consider taking my pets anywhere else.

Dr. Harris is a wonderful knowledgeable exotic pet veterinarian. If I were staying in the area she'd be Fozzy ' s permanent Doctor! !! Very intelligent lady and her techs are also. Thanks Wasatch exotic animal hospital! !