food is good service awfully slow and rude
I love their european cakes, i have few favorites, i always buy more than I can eat, but whenever you come there to pick up or to spend some tiome with friends - the service is not good.
I hate to say it, but they need to train their people to be american style corteous, the way we expect from eatery.
they are rude there just like in Paris when you are not speaking french with Parisian accent. I am not sure if you guys know what I mean, but try. Or even worse, try to go to france and speak only english and you will see some looks.... so here we have nice nice food, but you feel that you are really a burden for the servers and it would be better if you just eat as fast as you can and leave.
and please do not try to complain to management if you have a problem. they are 100 times more rude than waiters.
the only person who is xtremely nice is Alena but... I hadnt been lucky enough to see her last few times I was there, and ended up getting crapy service!