Family Health Center at Salisbury

FYI. Do NOT make a dental appt at the Salsbury, MO Family Health and Dental... The receptionist AMY will give you a stack of paperwork to fill out (even though I am an established patient, just at a sister office). Then instead of calling me back for my cleaning/exam, and telling me to finish or do the paperwork later, she makes me sit there and take 20 min to do it, not call me back for the appt, and THEN when I take up the paperwork she tells me.... Get ready for this...oh and we drove 1 1/2 hours for the appt... We will have to reschedule your appointment because the appts are 1 hour slots and it's 20 min into your time! It took me 20 min to fill out the PAPERWORK AMY, that YOU gave me when I got there on time! And the only thing that would have changed for me as an established patient was my meds and today's date!!!! So why give me paperwork for FULL medical history, insurance etc?? She gave me paperwork that asked FAMILY history, IF I have insurance, ALL the diseases known to man and YES or NO, do I have them. They already HAVE all of this!!!
So we just left. Wasted $25 in gas +our TIME + THE FRUSTRATION! I have no choice but to travel to Marceline, Salisbury or Columbia for dental as my insurance plan is not accepted as in-network by anyone in our city. I have a Marketplace plan and no one in our city of 18k will take it!
Amy tells me that I will have to reschedule, no matter how I reasoned with her on this. She had ZERO empathy. She proceeded to retort, "we have an opening tomorrow at xxx time." we can't drive all the way back there tomorrow.
I then asked her in Jan will they be accepting this new insurance that I will have? she said she can't tell me until the new year! So how can I even make another appt?!! Is this the Twilight zone!? I want this woman fired! I think she put me through this by her own error! Oh, I asked for a mngr, she told me there isn't any at that sight, only MARCELINE! SO if a mngr reads this, I expect to get a phone call! Darlene