GalleryView all (1)
Reviews
03/26/2012
Stay away from this Chinese Restaurant - there is no such thing as customer service and they don't give their customer the benefit of the doubt. The order I placed was delivered to the home. We paid for it at the door with tip and when we opened the order, it was discovered that one of the dinners was not what was ordered. I called the restaurant immediately and explained the issue and the order taker just argued with me and told me that I ordered by item # and said he repeated the order back to me and I agreed. I told the order taker that I did not order by order #, but ordered rather by the name of the entree and he continued to argue with me. Then I told him I didn't call to argue and he put a woman on the phone who I explained the issue to. After she spoke to the order taker, she then repeated the same thing back to me (that I ordered the wrong entree) and when I told her that the order taker got the order mixed up, she began telling the order taker several times "don't B.S. me" while I held on an open line and could hear everything. She then came back on and told me I ordered wrong and I told her that I know what I ordered and that it was not what was delivered. I told her that if the order did not get corrected, that they would lose my business. After telling the order taker not to "B.S. her" again (which leads me to believe they have had a problem with the order taker mixing up orders in the past), they would not correct the order and insisted I ordered wrong. As a last thought, she said they would correct on a future order, which I doubted would ever happen due to the experience I was having with them on the phone when I reported the problem. I said that I did not want it corrected on a future order and wanted it fixed that night, but she said "have a nice day" and hung up. As a result, I have mentioned to all that I know not to do business with Wok In in Julington Creek due to their poor Customer Service. I wouldn't give them a rating of any stars if I could. There are many other Chinese restaurants to choose from that have better Customer Service and we don't need the grief they gave us. They will never have our business again!
Details
Phone: (904) 230-8866
Address: 445 State Road 13, Saint Johns, FL 32259
Website: http://www.sovereignbuilders.com
More Info
- General Info
- King Wok Chinese Restaurant offers authentic and delicious tasting Chinese cuisine in St Johns, FL. King Wok's convenient location and affordable prices make our restaurant a natural choice for dine-in or take-out meals in the St Johns community. Our restaurant is known for its variety in taste and high quality fresh ingredients. Come and experience our friendly atmosphere and excellent service.King Wok Chinese Restaurant offers authentic and delicious tasting Chinese cuisine in St Johns, FL. King Wok's convenient location and affordable prices make our restaurant a natural choice for dine-in or take-out meals in the St Johns community. Our restaurant is known for its variety in taste and high quality fresh ingredients. Come and experience our friendly atmosphere and excellent service.
- Extra Phones
Phone: (904) 230-8203
- Payment method
- all major credit cards
- Price Range
- $
- Other Link
- Categories
- Other Information
Wi-Fi: No
Bike Parking: No
Wheelchair Accessible: No
Cuisines: Asian, Take Out, Chinese
Alcohol: No
Takes Reservations: No
Outdoor Seating: No
Pets Allowed: No
People Also Viewed
- Mama Fu's Asian House
11105 San Jose Blvd, Jacksonville, FL 32223
- Wakame
104 Bartram Oaks Walk, Saint Johns, FL 32259
- Little Saigon Cafe
1975 Wells Rd Ste 4, Orange Park, FL 32073
- Little China
11018 Old Saint Augustine Rd, Jacksonville, FL 32257
- Masala Indian Cuisine
9825 San Jose Blvd Ste 6, Jacksonville, FL 32257
- Thai Cuisine & Noodle House
11701 San Jose Blvd Ste 28, Jacksonville, FL 32223
- Kan-Ki Japanese Steakhouse And Sushi Bar
11148 San Jose Blvd, Jacksonville, FL 32223
- Bowl of Pho
9902 Old Baymeadows Rd, Jacksonville, FL 32256
- Bamboo Wok
13820 Old Saint Augustine Rd, Jacksonville, FL 32258
- 5th Element
9485 Baymeadows Rd, Jacksonville, FL 32256