Tan IT All

I recently went into the RR location to see about starting up a membership and I received a very shocking message. On Monday, May 18th around 4:15 I went into your tanning salon. Brooke was working. After waiting 10 minutes for her finish with another customer, I walked up she was seemed irritated how she had to basically repeat the same information because the other customer was signing up as well. She said “ughh, you should have been standing here listening. “ And I would have been but she didn’t ask why I was there when I walked in. But the real reason for this email is because of Brooke’s insanely rude comment to me. While going over the packages, I tell her I’d like to go with the level 1; Her response- “That’s because you are uneducated.” I could not believe her. And the interesting thing is she didn’t seem to understand her disrespect because she never apologized nor did she think what she did was wrong until I mentioned that you don’t tell people that they are uneducated. Brooke never actually apologized for what she said but rather repeated “I’m not a rude person.” I may not be a tanning expert, but I am educated. And if I choose to tan in a level bed that is offered I should be able to without being degraded by a “tanning expert”. I’m not sure of your company’s policy but pushy, rude and disrespectful employees are not good practices. If you don’t want your customers to choose a certain level, don’t offer or display it. I left your business without an apology or offer to reconcile the issue. I know that Brooke is a manager at this location and this is not the type of person that should be in a leadership position in any capacity.