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10/10/2018
Today, after driving for 3 hours, I stopped at your McDonald's (Rose City) to get my afternoon Latte, in the city that I live in, I am well known at our local McDonald's for ordering a "Large non fat Latte, Plain Please." several times a day. I know what plain latte taste like.
At noon, I ordered a "Large non-fat latte, plain please," Before I leave the parking lot I took a sip, it had flavor .....I pulled back around and (again at high noon...) to let them know that I was given the wrong drink..........I hand the drink to the girl at the first window. I pull to the next window and a lady is
standing with a cup of liquid with the lid off smelling it.. She then in turn, informed me that this is Espresso and Milk, I said yes thinking that she made me a new one. Wrong........It was the one that I returned.........She told me three times that it was plain, I said let me taste it, I was beginning to doubt myself, nope it has syrup in it............I explain to her once again .. The "Lady" said "MAKE HER A NEW ONE" (in a loud voice) Shaking her head abruptly dumping it down what I THINK is a sink, or she placed it in the corner.This I am not sure on. ...All the while shaking her head in a no manner. . I do KNOW that I was highly offended, extremely so, as I stated I know what a plain latte taste like.........At 12:00, why else would I choose to go through the drive through again.... I don't appreciate an employee being rude calling me a liar then developing a further attitude. Even If, IF I could have been wrong........Who would want a cup of coffee that a woman had the lid off with her nose in it. Who does she think she is? I am a customer.. How dare she.....How dare she be so offensive. I am NOT a liar... I have never been treated as poorly by customer service employee. Again, I can't begin to tell you how offended that I am. She had no business.............
Details
Phone: (989) 685-3773
Address: 2770 S M 33, Rose City, MI 48654
Website: http://www.mcdonalds.com/
More Info
- General Info
- We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald's App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
- Email Business
- Services/Products
- DriveThru GiftCards MobileOffers MobileOrdering WiFi
- Payment method
- amex, discover, master card, visa, cash
- Price Range
- $
- Other Links
- Categories
- Other Information
Good For Family: Yes
Good For Groups: Yes
Cuisines: Yogurt, Burgers, American, Sandwiches, Fast Food, Hot Dogs, Healthy, Diner, Ice Cream, Cafe, Omelets
Good for Kids: Yes
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