Kim Salon & Trends

First time going to Kims nail salon today. Very friendly and welcoming staff. She wanted to make sure I relaxed which I loved. I got a pedicure. It’s hard to rate this because I would give a 5/5 for the friendliness, cleanliness, etc. The reason why I am not giving a 5/5 is because my massage latest maybe 4 minutes. Yes it was awesome while it last but it was super short what I am used to at other places. This will hold me back from going again cause that is the main reason why I go is for the massage. I do not know if they thought I had somewhere to be or what but I just did not want to wait 45 for an appointment but I definitely did not mean to rush my appt. I see this on other reviews so maybe that’s just how they do it but this will definitely make me not want to come back because that’s the best part. The staff were so friendly and I thank you for that. One advice I could give is more time on the massage to make it worth it and to make people want to return. Also a negative is no dryer for feet which I can’t stand. Good thing I had time and i had sandles other wise for winter time this wouldn’t be a good place.

Kim nails is an amazing place.

I really feel pampered here. I love the hand/arm and leg/foot massage. It's heaven. Always superior and friendly service. My manicures and pedicures last a lot longer than after going to other places so it's well worth the price. It's a great value considering all the pampering and attention.

I love Kim nails and the ladies who take care of me there. I always leave feeling refreshed and taken care of.

I have been going to this salon since about July of 2007. Kim is wonderful. She does a great job. She is the best I have ever encountered. Bo and Don also do wonderful work. The place is very clean and the girls are always happy and fun. I highly recommend this salon!

There were no Taylor and Onica for appointment on July 11th 2014 at 3:00 P.M on sign-in list . To reconfirm the complaint , please send us your real name and phone number . We also need picture of your nails and name of technicians who gave you the service . At Kims nails,Nails tech was trained not to asking customer of them background , race , religion, politic . We do review the store camera on that day from 3:00 p.m to 5:00 pm and we did not see any nails tech talking about race or background , go to bar .e.t.c ( Talking about hurry up and rush to go to bar at 3:00P.M is not make sense because all nails tech will not allow to go home till 7:30 p.m ) Please come back to salon on 7/14/2014 to see the manager for the complaint as said . It is impossible for all things you complain happened at once like that because the staff was train how to take good care of customer . From now on, we hope anyone file the complaint, please provide your real name and phone number, also date, time and name of the nails tech , service . With all information we can validated the complaint . If there are complaint not enough infor, we will rules these complaint is invalid . There are multiple way for us to check the problem by review in-store camera, sign-in sheet and meeting with all employees . So please reasonable . Thanks for your time reading this .

I am sad to say that I am very disappointed to say that I am upset , disappointed , and angry with the service there . I went there from a friend's recommendation seeing that her acrilic tips looked amazing with a beautifully detailed design . So I decided to take one of my friends , and right away we felt rushed . We made an appointment at 3 , and we got there at 245 . The technicians were standing over us waiting to pick out the ones we wanted . Finally after we picked the ones we wanted , it started to go downhill . The technician I had didn't use clean machines to buff my nails . When she was handling my nails , she was very rough and unpleasant . She even stopped doing my nails just to start texting people back ! Then they started talking in a different language , and looking at my friend . They then started asking her about her race and her background very rude and disrespectfully . Then my technician started talking about how she had to " hurry up " and get out so she could go to a bar . Then they started talking about them having affairs and making babies . After my friend wasn't even offered a choice of having a design or not . Her technician just put one on , not even letting her choose one that she liked . After that my mom came back and bluntly asked loudly if I was going to get a design . I said yes , I definiately wanted one knowing my technician heard . Bust instead she rushed me to get done so she could go out and party . After I was " done " I asked her about the design . She got a snotty attitude and did the crapiest design you could think of . She didn't wait for the polish to dye , so it got smeared and looks even worse . And now , not even 24 hours later , I have discovered a bunch of air bubbles in my nails , and it looks like my pinky nail is started to come up and peel

off . I would not recommend this place . Go somewhere where you'll actually be happy with what you paid for .

I went to Kim's Nail earlier today upon a friend recommendation and was very disappointed with my visit. They were very rude and was asking me questions about my race and background . I went with a friend as well and the person was openly talking about how she wanted to hurry up and get off work so she can go party at a bar . That started a whole conversation between all the people about what she was going to wear and it was very awkward for us . They also were talking on their cell phones and watching videos with the volume up while they were doing custers nails . Overall I was very disappointed with this nail salon and would not recommend going there.

Come to Kims Nails , you will love it !!!

@ Kate Rauch For your review. Kims Nails very Sorry for any inconvenience caused . Unfortunately at your appointment's day , there was an unexpected thing happen to our team , one of our nails tech's husband suddenly in coma in the morning due to bronchi ( he passed away few days later at age 35 ), and one more nails tech was slipped and fell on back. With two nails tech absent unexpected in the same day and there were appointments late arrival push our work schedule too tight to work cover other's clients. We also did offer more discount on that day to most of customers who has inconvenience time at our salon . We feel greatly sorry and we hope that you can give us a second chance to redo the service at no cost to you, make sure everything should be the way you expecting. You can read the obituary link below to verify that we do not make fault excuse; http://www.legacy.com/obituaries/postbulletin/obituary.aspx?n=jonny-yon-on&pid=171180610&fhid=25689

I was pretty disappointed in my first and last visit here. I had a coupon for the VIP spa pedi and thought I'd take my niece along to get her first pedi. This "VIP spa pedi" was kind of a joke. It was what I would maybe expect of an "express pedi". I had called to make appts for the two of us at the same time and my niece was getting her last coat of polish on when someone finally got started on my feet. There was hardly a leg or foot massage (MAYBE two minutes total) and the color was put on so quickly that there was no drying time and so the top coat got smudgy and now the color isn't even. No flowers - or offer of - so that was a disappointment to the both of us too. My feet don't feel any better/softer than before I went and I honestly have done a better job at home. I feel as though the coupon, instead of meaning a deal on the VIP Spa Pedi, actually meant a downgrade of the service you asked for. A real bummer! I will say that the ladies were nice and pleasant.

This message from Kim's Nails salon, to reply to the comment of MR & MRS Romaamo08 .



There are some red flags in your complaint that we doubt you are a real customer.



You said :



I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back &amp



Now ,please lets us explain how we take care our appointments.



At Kim's Nails Salon, all appointment always treat as highest priority . If your appointment set at 10:00 AM , we have no way to take in any appointment that set after your appointment ahead of you, that not make sense at all. One more thing you should know, in some extreme busy days like weekend, prom or Holidays we try not to let our appointments wait longer than 15 minutes in time frame.



We study your profile and saw your comment at other salon, the date, the way you expressed, the spelling, we understood who you are.



If you think we are wrong, please provide date of your service and your name, we will check our sign-in record and surveillance system to find out what was happened . If there was a real you, we will send you a gift certificate with great value amount to apologize for the incident that was occurred.



At Kim Nails, we are committed to providing our clients with luxurious and safe services. Kim's Nail Salon takes action to demonstrate our commitment to client safety.Kim Salon is made up of talented, professional people who care for your well being. As a group, we want our customers to feel pampered and to know how very special you are to us.



Sincerely



Don B

Kim's Nails manager .

I made an appointment for 10am for a quick manicure. They had me waiting 20+ minutes and served regular clients before me. Clients who had appointments for 11am!! I will never go back & I will tell everyone I know about this terrible business.

I went today for my first time in Kims Nails for a pedicure since so many people were yelping positive things about it. This place was immaculately clean , the staff all nice. Im so happy with the service. I will be back